Customer Ratings & Reviews

So far these guys have never disappointing. Always friendly and willing to help.

We always purchase a Geek Squad protection plan on our electronics. Have only had to use it once.

Brought tV for mom love know that she only one call away from getting assistance with her set up issues

Geek squad is always awesome! They are very polite and professional. They try their best to resolve any issues.

Have no complaints about my purchase. Got the macbook air just to use at home and for nothing heavy. Its been working good and hasn't failed me yet for what I use it for.

This is a great service to have. I needed help with my tv and they took care of everything

I would not purchase a new tv without the protection of geek squad.

Service protection is awesome they always handle everything I recommend it always anything over $100

I have never purchased a high dollar item without this protection. This paired with total support is a must.

The customer service from geek squad is horrendous. I set up a service call to repair a LG OLED tv before Memorial Day because it doesn't power on. A quick internet search reveals there is a known issue with the power board, which was confirmed during the first visit. Yet here it is after the 4th of July holiday, no new power board and no working tv. The local store cannot (or claims it cannot) provide any help. All you can do is call an 800 number, be placed on hold, and be told they will call you back with a repair date, which doesn't happen. No one seems interested in fixing my TV.

Great Protection plan for Electronic devices. The best plan have for Oled Tv. Covers burns and more.

I have had good experience with Geek Squad service plan in the past. This is why I bought it again.

I always make sure to get geek squad protection with every item that has the option. Honestly the protection is the only reason I always buy from Best Buy.

So far we haven’t had to use this offer except for the original setup questions we had while it was being setup.

Geek squad is very knowledgeable about the products.

Great service from Tim in the magnolia room at the Merrillville Indiana best buy

Fantastic value for this Vizio 50” smart TV. Great color and clarity and just the right size for our den.

I haven't had to use them yet for my TV, but they did put my car stereo in with speaker. Their work has fast and adequate.

Excellent product. Absolutely love it. Definitely would purchase again.

I always get warranty on big purchases. Best Buy makes it easy to fix, repair, or replace my products. This gives me confidence that my TV will be covered until 2021.