Customer Ratings & Reviews

Excellent TV. This was actually an Open Box. I got an excellent deal on it from bestbuy. Didn't come with the Remote, I called LG and they shipped me one at ni extra cost

GREAT VALUE FOR PEACE OF MIND ON ELECTRONIC PRODUCTS!!!! 1 TV I BOUGHT IN YR. 4.5 SOUND WENT OUT COMPLETELY & GOT CREDIT TO PURCHASE A NEW 1 WHICH I UPGRADEF THE SIZE FOR ONLY $30 MORE!!!!

Geek squad arrived on time, did a wonderful install on our 65" screen, wall mounted, with sound bar, providing explainations as they proceeded.

Peace of mind for an expensive purchase. I've seen to many videos of dogs, cats, & children breaking TV's.

Got the extended warranty on my new TCL. Well worth the money in my opinion as I am not familiar with the brand coming from an LG.

Nice picture and sound for the price can't be beat. Navigation can be a bit of a pain. Overall good buy!!!

Worth having for peace of mind, however with my PS5 purchase experienced the worst of the worst. Had a PS5 failure within three months of the purchase, and because stock is extremely limited the benefit's do not apply. There are no consoles in store to replace them with so you end up relying on the manufacturer to take care of you. Worth buying for items in store, not so much with PS5

As I age, and I am just shy of 70 now, it gets more difficult to keep up with computer advances and time saving shortcuts. This is just a small part of what The Geek Squad can help you with. Of course, there is the rare event when an electronic device actually malfunctions, and this is the obvious time to get their help. However, the more often need for these people is when you cannot seem to get the hang of specific sequences of procedures or when some device really doesn't work as it is supposed to.

Best service in town you can't beat it most appliances and tvs break down after 2 year so its a must to grab a 5 year warranty and bestbuy delivers when the time is right if not tou got 1heck of a tv or appliance

Never win but i gave it a shot because you never know.

They are dependable and honest. The weak spot is most everything is sent out for repairs post diagnosis that can't be repaired in house. If parts are available you'll get it done in house as soon possible. Outside with a backlog, it can mean months. Ask the Geek Squad what manufacturer of interest gives the best performance and has the least chance for return when you intend to buy. You can do that with a chat on line.

With risk of burn in, it is always a great idea for protection with these pricey OLED TVs

It’s pretty much gotten to the point where if you spend over $500 on a TV you have to buy “5 year insurance”. My personal experience has been very good getting equipment fixed in a reasonable amount of time. Have had to call for service 3 times and it has always been a positive experience.

This service is amazing for the cost. You can even bring in device’s that you didn’t purchase from Best Buy to get fixed. They will even install your car stereo system and if anything happens they will reinstall your original system which is included with the service. Can’t go wrong with Geek Squad protection!!!

We had Andrew from the Geek Squad come to our home to set up out new TV and sound bar. He was wonderful!! He answered all our “senior” questions and helped us feel comfortable with using the new technology. He was knowledgeable, accommodating, listened and answered our questions, and was professional. He told us we could call him if we had any additional questions which we have done. He was very patient with us. He made us feel comfortable with our new purchase. Wonderful!!!

BestBuy comes to your house to fix your TV, unless it's smaller than 50".... if they can't fix it, they will replace it with the same TV or like technology... or a gift card and you can pick something else out. Get the protection plan, protect your investment... you're welcome.

Best service you can get only from Geek Squad with high quality

The Qeek Squad is excellent! They have helped me so much. They keep my computer running like it should.

Scott has always been great to me. Their service is quick easy to communicate. I’m usually hesitant to buy it but with these types of items it’s worth it and they always pull through.

Luckily enough, I haven't needed this yet. A 2 yr contract seemed like a decent deal. This is for any mechanical needs. I did not buy install package. My daughter set it up for me.