Customer Ratings & Reviews

Have not had to use them but I am sure they are great.

I purchased the 5 year protection plan on a previous tv. At 4 years and 11 months, the picture started to go out. Geek Squad was fast to come out and diagnose. Unfortunately, they didn't make the part anymore to fix it, so they gave me a gift card for a comparable tv that is 5 years newer. It was a no brainer to buy this protection for my next TV.

Tech sometimes dies quickly so it's good to have the extra assurance on board for a reasonable cost. Thank you.

This product is durable and worth the money. Great product

The Geek squad service is great. Definitely a must have when purchasing electronics.

Best Buy stands behind their products so I always buy the protection plan. Many people feel that the plans are a waste of money but they are wonderful if you have a problem with a product. I have bought many plans and never used them but on the other hand I have had plans on larger purchases that ended up being a tremendous product to invest in for the future of my purchase. I always spend the few extra dollars for my protection and peace of mind.

Geek squad the best, Thank you so much for your service and quick to resolve issue. Pastor Bradley

The Geek Squad was excellent, but the TV is the problem. At present, the problem has not been resolved. The Hisense H5500G 43" Android LED Smart Tv demonstrates poor picture quality. The picture is often slightly blurred or temporarily cleared. This product is not acceptable. However, it is this Tv not all of them. Apparently, there is a defect.

I was very happy with the expertise the two geek squad members who installed my Sony tv and removal of my old set

Geek squad comes through again. This is the 2nd time that this warranty has replaced a very expensive TV with another very expensive TV. Very much worth the cost of the warranty. Sony warranty would not have covered the burn in issue on my former OLED. Geek squad replaced with no questions asked.

I have not had to use this service yet and hope that I won't need to. Bought it 'just in case'. And because I haven't used Geek Squad (so I can't actually give an accurate star rating) I gave it 4 stars in hopes that if I have to use it, they will measure up to at least a 4, but hopefully will be a 5.

Ive always bought protection from Best Buy Geek squad. The swrvice was affordable and prompt when something is needed.

Never had to use it. Other than having my TV installed

Recomiendo, vino en perfectas condiciones la verdad

I bought the 5 year Geek Squad protection for my previous Hisense TV that stopped working about 2 years later. It wasn't cost effective to fix it so they replaced it with another Hisense TV which I also bought another 5 year protection. I am so happy I had protection!

Love the Geek Squad!!-Always Professional and Friendly and very knowledgeable!!-They did an amazing job for me!!

The Geek Squad took great care of me during the service and replacement of my TV

Not one for much with warranties because they always seem to have so many terms. This warranty provided by the Geek Squad seems like the real deal a no worry warranty backed by Best Buy. I used this warranty in the past and was happy with the service

My previous TV went out no picture or sound. I had a service tech come out to my house and looked over what was going on. He had to order parts for my TV. Once the parts was delivered to my house he came out a second time (both times were free of charge). The TV still would not work. So with the warranty, I got the price that I paid for the TV in a Best Buy Gift Certificate. I then purchased my new TV and still had money left over on my gift certificate. Also the service tech that came to my house was very knowledgeable and helpful. Very pleased

Within three months of my tv purchase, I had to use the Geek Squad service when I dropped the remote control in my coffee. Their help was immediate and I was able to get a replacement within a week. I always get this coverage whenever I make a purchase.