Customer Ratings & Reviews

The TV was a lot bigger than I expected!! I love the screen size and how loud it can get and how bright it is. The only reason I give it 4 out of 5 stars is because it’s sometimes slow. Perfect for my BF’s gaming TV!!

Highly recommended you never know when you may need tos service and to have the piece of mind is worth it to us

Can't go wrong at this price! Added mainly for the cost & protection ov the unit.

The warranties from the geek squad are always worth the money.

They have been available to me every time I have needed them!!

Haven't taken a warranty out in several years. Awesome to have just in case something goes wrong with new items.

I was so happy with the help I received... I had actually just opened my TV, almost two years after I bought it. It didn't even turn on.... They knew what to do... Thnx Guys

Delivery was like a white glove service. They were on time exactly what I was told. We had a cart for them to use, but they carried it to my room. It was not their first rodeo.

The agents brought the TV upstairs with no complaints

Do not do what I did and forget to add this to you're purchase, definitely worth the piece of mind it gives you. Also is a value and if the squad is ever needed are some of the nicest most patient people around.

Always get this if you can, definitely worth the extra money

Got to have protection on all of your products that you buy it's the best thing ever that Best Buy can offer

I can't remember what I bought this for but we haven't needed to use it. I'm sure it would have come in handy if something happrned to our purchase.

I always buy the geek skquad protection just in case anything malfunctions . I have 2 items get replaced for what i paid for the product

Great knowing I have a dependable warranty unlike the typical Manufacturer Warranty

Repair was good but contacting a person on the phone to make an appointment (or anything else) is extremely frustrating !

Nothing better than the feeling of knowing if something goes wrong with it, it’s not only not my fault, but I don’t even have to worry about it!!!

I had such a pleasant man come and bring my tv. He was very knowledgeable about it. He kept me updated when he was going to be arriving and where he was at in his schedule.

Geek Squad was accommodating in that they replaced my 5 year warranty that was purchased in April of 2017 and gave me a new one that started with my new TV purchased October 2020, they had to replace since my old tv that I purchased in April 2017 was damaged when it was sent to be repaired by Geek Squad.

I always believe in purchasing extended warranty on expensive items and this TCL 65" Q TV was no exception. In the past whenever I had problems with my other TV's, etc. the Geek Squad was right there to make things right saving me a lot more $ than the Best Buy protection cost. It really is a good investment.