Customer Ratings & Reviews

I WAS ABLE TO GET MY PRODUCTS IN A TIMELY MAnnER I had a few issues with the removing and adding od the data from one item to another but the Geek service online was helpful.

I hope I never need it but I feel good knowing I do.

Just bought a LG TV in purchases this plan January 2025, hope I never have to use it, you can rest better that our TV is covered for the next 5 years.

Excellent clarity and color. Highly recommend it. Sound from tv speakers is decent and gets plenty loud. The Samsung OS is ok. At first had issues connecting to the internet so had to factory reset the TV in settings and so far so good. Price has gone down by 300 bucks in the last few months. Wait a bit more and might get cheaper lol. By then something else better would come out but for tv movie steaming this really is plenty. Haven’t played games on it yet. But hooked up my laptop with hdmi and works flawlessly.

geek squad has made me a firm believer over the years. until I have a bad experience.... all hail geek squad! they have earned my respect. keep doing what you do geek squad. thanks

I absolutely love this tv! So much extras packed into this model and then some. I love all the user friendly interface and all the different features I am a loyal Samsung consumer!

Adding an extended Geek Squad warranty to your most cherished and expensive electronics at Best Buy is thevsmartest thingbyou could do as a customer. Insure your products in case of accidental damage or equipment failure.

happy to have the 2 year warranty as you never know

Cheap price for peace of mind. 200.00 or 2000.00 i'd always protect my purchase. Your only brokenhearted when it breaks and you wish you had of.

I cant say enough good things about the GEEK squad!!! You answer ALL questions! Fix all issues!! The protection plan is the best thing I have done!!!

the agent Stephen that helped me with my tv issues was very thurough and knowledgeable with all the questions that i had when diagnosing my tv issues.

This option is Greatly a Excellent one. The Geek Squad are Excellent at their job. Best Buy has one of the Best Warranty solving Problems or any issues with Products sold by them.

Best Buy really stands behind there customers I have purchase every tv from them. I purchase 50" 2021 model Hisense couple years ago with a 5 year protection plan. Some time ago my tv failed. I call Hisense file claim after 2 weeks i never got a call back from them i was outrage by there lousy customer service! So i reach out to Best Buy explain the situration within 2 weeks Best Buy replace my 50" tv with 55" Hisense at no cost to me. Just week ago again the new replacement Hisense tv again failed. I called up Best Buy and spoke to Chris manager at corporate his first question was, have you pick out a new replacement? Yes i choose 2023 model Roku Plus Series and it was $100 more then my original tv cost he said no problem no cost to you and we will come out next week remove the failed one and install with the new tv you choose. This exactly why i buy all my tvs from Best Buy. There customer service is outstanding and they really do take care of there customers and back up there products especialy now theses days where most customer services is at new low. Thxs Best Buy for taking care of me. Your the best!

Great coverage! If anything happens for the next 5 years Best Buy will replace or fix my car radio.

Got this for my outdoor tv due to weather conditions in Houston. I keep it covered when not in use

If that's what you want, try the protection, but most Insignia TVs really don't require it (my personal opinion).

a must have when you purchase a TV, this alone saved me thousands in the repolacement process. My TV started to have pixels go bad (white lines accorss the television) in the top right corner. I was able to have geek swuad take a look and they said its no good and issue me a credit for the TV through the insurance. Withour it i would have paid 3k plus tax, with this insurance i paid a third a got the new insurance...

Nothing bad to say at this time. The price was good.....$79.99 for five years coverage ( no accidental coverage ). Everything else is covered and they'll come to your house to fix it.

These gentlemen work every problem I have. And I use them a lot having little kids pressing buttons they shouldn’t. Broken or just a jam they get me taken care of. Even help me file for new stuff. Thanks guys for your help

On time and Julian was a very nice man. Very respectful.