Customer Ratings & Reviews

Purchased two TV's and made sure to add the 5 year warranty on both. Not a bad price for both.

Great service. Had an extended warranty for my tv and had to use it. The process was easy to take care of the problem. They replaced my old tv and installed the new one . They took away the old tv, cleaned up after installing the new tv and were very professional . I would strongly recommend purchasing an extended warranty. I was very happy with the process and the prompt service.

Best Buy did well helping me get a replacement for my Samsung 65" TV. They gave me about $450 for my old TV which really helped me be able to get a high quality new one. The warranty was well worth was it cost me to purchase.

I had my tv go out and was upgraded to a larger tv. Very happy with how easy it was to complete the switch. Very helpful when I called.

This 5 year warranty is overall good due to having the best of best fix our electronics.

I always find best buy delivery and product up to standard with no problem with whatever i buy,they are there name best buy

I always try to get the protection plan for all my important devices. Last time I use customer service was very nice.

They were nice and helpful when my TV screen went black. I tried for hours to reset it by unplugging it and waiting and plugging it back in to the power outlet. Nothing worked.

I bought a LG Oled TV. Best Buy extended warranty is the only one that covers burn in.

I recently started having a screen issue with a TV I purchased from Best Buy; I had also purchased the Geek Squad Protection Plan. My TV was still within the extended Geek Squad warranty period. Honestly, I expected a major hassle trying to get my TV repaired/replaced. However, within a couple days Geek Squad determined my TV could not be repaired, offered almost the entire original purchase price, and applied it to a new TV of my choosing. The process was seamless and efficient, and I could not be happier! Needless to say, I once again purchased the Geek Squad Protection Plan for my new TV.

Greek Squad extended warranty for tvs is worth it. We had a tv go bad after 3.5 three years and received a refund of the price to buy a new one because we purchased the 5-year warranty. The process was easy and quick.

its worth to get a protection plan to have piece of mind

Was a decent price over Black Friday sale when I bought a new TV. Hoping I don't have to make use of it but feel better knowing that I have extended support.

The agent who showed up to mount my TV and connected to all my devices, was amazing! She was so patient and very kind and not only sitting up the TV and my DIRECTV remote, but she loaded the fire TV remote to my iPhone, and completely set it up for me to her satisfaction. I am a quadriplegic, and she was very understanding of my need to be able to control the television from my iPhone. She spent quite a bit of time on setting my phone up because it was apparently quite an involved process. Normally I would attempt this on my own . But I am glad she did it for me. I wholeheartedly recommend the geek squad protection to anyone making a purchase from Best Buy.

So far haven't needed any assistance other than what I got from the sales rep. who was very knowledgeable and helpful. Feel better about a TV with extension to the typical warranty.

Bought this because as in previous experience, Best Buy does repair or replace TV’s. I had a DLP that had some kind of part failure and Best Buy took care of it. I have also bought TVs with this warranty and have not had issues. Its good for “peace of mind.” I most recently purchased this for an OLED. These TVs have a small risk of panel failure and/or image burn in. Best Buy offers coverage for this. I doubt I’ll have any issues, but just incase. I decided to get 5 years of coverage. TV’s are sensitive tech these days. They are difficult to transport etc... In home service is best.

We bought this tv for a family member who is bed ridden. This TV provides exceptional viewing experience. Color is sharp and sound is great even without a sound bar. The remote is easy to use which is a blessing. The price was extremely good and of course we choice to add on the protection policy which was extremely cost effective but truly dont think we will need it. There were many add on options to view free for 30 days. A great idea to test things out and see if these things suit you. This transaction was easy and delivery was quick and on time. Samsung is the best product in this class and Best Buy has the greatest service. A very good experience.

[Employee of bestbuy] It's comforting to know my product is covered in case of an accident!

Great warranty! You cant go wrong with geek squad.

I highly recommend adding Geek Squad when buying from Best Buy. They set everything up quickly, answered all my questions, and made sure everything worked perfectly. Super friendly and professional—well worth it for the extra support and protection!