Customer Ratings & Reviews

I am consistently impressed and pleased with the service from Geek Squad. Always outstanding. The reps are helpful and efficient and professional and knowledgable. Delighted to use their services.

Just gotta love geek squad there are amazing and customer service is great as well

Peace of mind for my purchase. Having the reassurance that your purchase has protection

Every person I have encounter with the Geek Squad has been extremely polite , knowledgable

The best by gueek squad is the best in the city of Framingham I recommend every to fix all kinds of electronic at the desk of geek Squad . 100%

The geek squad agents treat me with respect and patience, which is important because I’m not text savvy

For a 2 year warranty on that TV it was $20. What a buy at the time where inflation is terrible and everyone is having A hard time.. I think Best Buy for keeping the warranty price down low and affordable, thank you. Guys,

Come on fellow loyal Best Buy customers make a new purchase today and make sure you purchase a protection plan

It is nice to know my son's tv is protected. Never know what may happen

Love the geek squad service! Installed it myself but if I had any questions they were a phone call away!

Warranties can be kinda scary but sometimes needed as you never know

I love all my products worked very good my sound bar both tvs work just excellent

Great customer service! I always appreciate them and the work they do.

I usually get a warranty with every electronic I purchase. I had issues with a television that I had purchased. I called Bestbuy and was told that I had Geeksquad and my warranty was through them. It took a few visits, but they ended up replacing basically the whole tv just about. Less than a year later, it did the same thing and Bestbuy refunded about 90% of the amount I paid for tv to put towards another tv, so I went bigger. I am glad I purchased warranty or I would have just had to purchase new tv.

I'll be concise and to the point. My Vizio TV started failing just shy of a few weeks before the geek squad protection was going to expire. I filed a claim to make sure it could be repaired before the warranty period was up. Aside of some road-bumps in communication internally (Seriously best buy guys, your left hand should really know what your right hand is doing) they ultimately determined that due to short staffing during the pandemic, service was not available. As such, I was provided a full refund (via best buy in store credit) toward the purchase of a new TV. Let me repeat that: 2 years after I bought it, I was fully refunded because the product failed, and was able to buy a new TV. I will NEVER purchase another electronic here WITHOUT getting this protection.

Geek Squad ROCKS!!! Always on time (whenever I've used them), thorough, knowledgeable and clear in explanations.

Bought this for my teenage daughter, as she watches either Netflix or Hulu exclusively and is well-versed with the Roku box on our family TV. Pros: Easy setup, although you must go through the laborious process of activating and authenticating across all of your subscribed services (not a fault of the TV). Picture and sound quality are more than acceptable. Picture is better than on our famous-name bedroom TV, which we bought for 10x the price a few short years ago. Cons: Just one, so far. Someone else gave this a single star rating because they could not activate the star (*) option on streaming services to customize the picture settings. I too had this problem, until I added a device (PS3) to an HDMI input and found that I could bring up the option menu on this new input. I then went back to streaming and was pleased to see that the * option now works! Apparently Insignia is not aware of this. I opted for the 2-year service option for around $30, as I have some concerns about long-term performance. Very happy for now.

The Geek Squad service was great, quick and efficient. I will definitely be buying the protection plan again!

Having coverage on a super expensive greatest tv of all time til 2030 is very relieving

I love Best Buy. Yeah had good quantity fast and friendly service. Good price yes I haven’t been to Best Buy in a long time. I love the shop y’all have good quality good service and I’m so excited to be with y’all. I have a little experience shopping at Best Buy I love it I’m so excited I bought my TV at Best Buy and I love it and the TV does everything that’s why I love the shop yeah have good service.