Customer Ratings & Reviews

Love the warranty of best buy always have great coverage

Geek Squad support helps and assists with everything at home.

I’ve never had any issues with this service. They always taking care of what they’ve said

Love Geek Squad. Always helpful and very patient with me

No issues bad to report. When I need service always there

I bought this along with an expensive computer. The fan went bad months later. So the new computer was sent for repair .took weeks . Still having fan problems.

Bought this on a $650 GE Opal Nugget Ice Maker. Despite regular cleanings, and a deep thorough cleaning, I continue to have mold and algae grow inside the tank and inside the unit. Contacted GE, and they were no help. but wait, I have a Geek Squad Protection plan! TWO WEEKS ago I contacted them, they setup an appointment, and the service provider called me yesterday and said they don't service counter top ice makers and can't get parts for them. Why was this setup to begin with??? So I call back today, and a GS rep tried to find another company, but could not, so he was going to have the dispatch department contact me to setup an appointment. They called me just now, and said "sorry, this issue isn't covered by your warranty." It's an obvious defect with the unit, because I clean it and run high quality bottled water through it. I am furious!!! $725 I spent last year on this, and it's a health hazard. Further research reveals that this is a common issue. Look at the 209 one star reviews for the unit and see how many people have this issue. If you already have one and end up with this issue, don't count on GE or Best Buy to help you. The worst customer service I've had in a while!

Well worth the money a must have on such a expensive item

Always good addition when buying for peace of mind.

Best buy has the best protection plan of anyone I know

Haven't used it but hope I never have to, but its nice to have.

Geek squad is the best I’ve been using this company for a while

Geek squad protection can not be matched they will replace

It always good to have additional warranty for any electronic products.

Great product that I would highly recommend to anyone.

Great product that I would highly recommend to anyone.

Great product that I would highly recommend to anyone.

The agent was very polite and interested in my needs

I will recommend this to my friends and family members

Very helpful and took their time to help me understand