Customer Ratings & Reviews

Very helpful and took their time to help me understand

Bought this on a $650 GE Opal Nugget Ice Maker. Despite regular cleanings, and a deep thorough cleaning, I continue to have mold and algae grow inside the tank and inside the unit. Contacted GE, and they were no help. but wait, I have a Geek Squad Protection plan! TWO WEEKS ago I contacted them, they setup an appointment, and the service provider called me yesterday and said they don't service counter top ice makers and can't get parts for them. Why was this setup to begin with??? So I call back today, and a GS rep tried to find another company, but could not, so he was going to have the dispatch department contact me to setup an appointment. They called me just now, and said "sorry, this issue isn't covered by your warranty." It's an obvious defect with the unit, because I clean it and run high quality bottled water through it. I am furious!!! $725 I spent last year on this, and it's a health hazard. Further research reveals that this is a common issue. Look at the 209 one star reviews for the unit and see how many people have this issue. If you already have one and end up with this issue, don't count on GE or Best Buy to help you. The worst customer service I've had in a while!

I’m happy that I got geek squad because in case something happens to my product.

Always get this. dont ever not get this. Its the best.

The tower works great and is quiet running . Looks good too .

Always been extended warranties it’s the smartest thing to do

Never used it once. So I think it worked great! :)

purchase extra warranty just in case something happens

Great product , perfect for outdoor drinks for when the family comes over

It's great to have a backup to the original warranty.

Geek Squad has the best services. They are fast and good.

Hope I don't get to use it but its nice to have if needed.

Never requests out about but it’s very nice service offering to customers.

I bought this along with an expensive computer. The fan went bad months later. So the new computer was sent for repair .took weeks . Still having fan problems.

The agents are always professional and very knowledgeable.

Great purchase. Definitely should come in handy for it

Not much to say. Always good. best warranty around.

Saves you the worry when things go wrong with appliances

Works well. However, needs to remain upright or may leak oil.

Haven't had to use Geek Squad for anything yet, but feels good having protection