Customer Ratings & Reviews

I bought this unit 1 year 4 months ago, and included a 2 year protection plan. The refrigerator ran fine until a few days ago when it just died. The compresssor failed. I called Best Buy to discuss using the protection plan to replace it. They wanted me to take the refrigerator to the store. Like, what? Because of the size of the unit, they didnt want to send a technician, which I get, but Im not hauling it out of my 2nd floor apartment across a parking lot to my car to get it to a store after having knee surgery. BB doesn't have good customer service anymore. Every person I spoke to to try to resolve this was a foreign female. Don't bother getting the protection plan and if you need the unit to last more than a year, don't buy this one.

I purchased 4 years protection plan was really cheep

Just in case I need it. I’m glad that it was offered.

A must have if you buy any products that you are buying

I used them for multiple items. Always very helpful when items don’t last past the warranty.

I have these plans on all my electronics which has saved me on multiple items.

Always there when you need them. Very helpful. Knowledgeable technicians.

I love that I can rely on geek squad for anything.

...cheaper to get the protection now versus dealing with issues down the road.

The agents answered many questions. Short wait time.

Not sure what this was for but the service is needed is most helpful.

Back is not flat black as pictured in 3D view. It is old school hole at the bottom with compressor showing.

It’s nice to have a back up if something goes wrong. It’s good to know I’m covered.

Service contract on icemaker os good value. Highly recommended.

They provide a very good support to all my devices.

Hopefully won't have to - Its a great relief to know its covered

So far I haven't used the Geek Squad Total Protection Plan for appliances in my apt. I have taken my very small Gateway notebook laptop for virus removal etc...I just don't understand why I must incur extra cost to have Geek Squad Total Tech (Home) evaluate the condition of my portable Air Conditioner.

I got this for my ice maker just in case something does happen

Great service plan to protect your purchase in the event of problems

I like the geek squad. They are very helpful and professional .