Customer Ratings & Reviews

I use this item all the time and it hasnt given me any issues

This review has been given without having had to use the geek squad service on this item yet. I have used this service for other items and have always been satisfied. Gives me piece of mind on my purchases.

Geek squad is always super helpful and they are quick

Best warranty Ever!!! No hassle for repair or replacement

I always add it! protext your devices!! its so worth it on all purchases! nothing is made to last anymore so i always get it

Great program super easy to use and have never had a problem

Great plan and price for the size of the product. They went over the plan in detail so i understood everything that was covered and how to call and use if i ever need to.

Very nice refrigerator... tried open box one first but had issues with it. Went back determined this one suited our needs best

I'm a big fan of the Geek Squad. I've used them on many occasions and have never had reason to regret it. In fact several visits resulted in my getting more value out of Best Buy purchases. And when I call, I always get excellent response. One thing though, I would like to see an Apple expert for my iMacs. I have three and the last Geek Squad agent, though quite earnest, couldn't take care of some questions without calling an Apple expert elsewhere. But I can't find fault in the expert who showed up. He was smart enough to make that call. Too often techs pretend they know something when they don't. I've never had that experience with Geek Squad-ers.

Hope I don't have to use this, but it's nice knowing that if it's needed it is available. Having geek squad at your service is always a very nice thing. They are knowledgeable, friendly, always willing to help when needed.

I had an issue with the product that I bought this extended coverage for, and it made getting the issue resolved easy as anything. I walked into the store with my appliance, handed them my paperwork, and walked out 5 minutes later with a brand new replacement. No hassles. Very happy and will consider getting these additional warranties more often going forward.

Best customer service no questions asked on claims

The help with set up was fantastic! I couldn’t have asked for better service.

Every time something fails to work properly they are always there to help me out. Great service!

I stand behind Geek Sqaud. You hope to not need them, but if you do, you're very thankful you made the decision to pay for their protection.

Used this on a wine fridge I purchased in Dec 2021. Took it back Oct 2024 because the display went out. They took it back and replaced the unit with a new one. I purchased the protection again in case it goes out again in the next few years.

Geek squad protection should be a no brainer. Always buy it with any electronic you purchase. You never know what will happen. Think of the last time something broke and how you wish you had bought the extended warranty. Don’t rely on the manufacturer’s warranty! It’s so difficult to use, trust me! If moneys an issue than ask a bbuy employee if they have an open box version. That way with the savings you receive it will cover the cost of the geek squad protection.

great value peace of mind for any problems after initial warranty

I love this ice maker better than first one i bought. I like that it has filter in the back and filter in the tray. So between the filter i have on my faucet and the filter in the water tray of ice machine. The ice taste super fresh.

Always get the geek squad service extension. They have always, immediately fixed or replaced the item with no questions asked. If they do not have item in store, you will get store credit and then you can purchase it again or another item. You not regret purchasing it, ESPECIALLY IF THE ITEM IS AN ice maker