Customer Ratings & Reviews

Haven't had to use it so far...hopefully we won't have to use it, but if we do... I am sure we will be glad we got it! :)

My nugget ice maker failed on me after a little more than 2 years. They had to send it off to a remote service center, and told me it would take 4-5 weeks and I was sad, but then 1 week later they told me that it was unrepairable and basically offered a store credit refund so I could get a new one (or something else). The only catch was that I bought the unit on a good sale, and it was now on not quite as good of a sale so I had to pay a little more beyond the store credit, but the Geek Squad protection plan is still worth it because the process is just so much easier than other retailers who outsource it.

Love the protection plan. No issues whenever you have a problem it gets solved

Got this for a mini fridge and was glad I did cuz I had to return it for not working properly. They exchanged it with a new one and extended the warranty to the new fridge as well.

Was having some issues with a Dell Laptop, running slower and slower no matter what updates I did, driver updates I installed. Went to Best Buy to see the Geek Squad. Decided to purchase a 2 year protection plan. Wasn't exceptionally expensive but in the long run extremely cost effective because it covers ALL the electronic devices in my home including desk top laptop tablets. Since the purchase of the plan I've had 5 other laptops in for various reasons including Windows 11 problems, hard drive problems. Had I not purchased the plan, with the money if would have cost me for each individual computer, I could have purchased a two-week cruise to Europe up the Danube for myself and my wife. Would encourage anyone to consider purchasing Protection if you have multiple electronic devices such as desktops, laptops, tablets, TV, anything electronic. With the plan any purchased installation, such as a SSD HD, if free, you just pay for the part. Well worth the investment.

Worth having the protection, you never know when it's needed. Anything could happen, worth the investment.

This protection is very helpful for issues with the product. Very handy to have when needed.

It is very handy to have they come god everything and anything purchased from Best Buy

I bought the extended coverage for my LG laundry unit. I haven't had to use the coverage, but glad its there if I need it.

Used this on a wine fridge I purchased in Dec 2021. Took it back Oct 2024 because the display went out. They took it back and replaced the unit with a new one. I purchased the protection again in case it goes out again in the next few years.

I haven’t had to use it yet., However if I do, hopefully I get a return on my investment. Time will tell.

I bought the 2 year warranty for my mini fridge and haven’t needed to use it yet so I can’t review the geek squads work theirselves but I’m happy I bought the warranty because I truly love my mini fridge

The machine works great! Very happy with it and it’s been 4 months!

Great to have extra warranty especially for a high-end product because I would of lost my product

I love this ice maker better than first one i bought. I like that it has filter in the back and filter in the tray. So between the filter i have on my faucet and the filter in the water tray of ice machine. The ice taste super fresh.

Definitely recommend. So professional and helpful.

I am always happy to purchase Geek Squad protection, because if I need it I know it is always honored.... at least it has been for me.

Geek Squad is always so helpful and they know just what to do when needed!! Recommend 100%!

Geek squad service is a must have … the agents fixed my problem very quickly

I’ve used this feature for all my purchases and I’m so pleased with the help that I’ve received with my past malfunctions. And sometimes it’s not even the malfunction of the product. But mine personally. Lol