Customer Ratings & Reviews

It says after your manufacturer warranty ends…..anywhere else when u purchase a protection plan it begins when the manufacturer warranty ends. Its like getting ripped off for the first year as they will just refer u to the manufacturer for a warranty claim. Once the manufacturer denies the claim then tbey will tell u to file a claim with Best Buy. By the time the thing finally gets fixed you’ve gone for weeks if not more without the appliance. You think they will extend the warranty 2-3 weeks past the time you couldnt use your appliance? They most certainly will not. They tell u everything u need to hear to sell u the warranty and when u file a warranty claim they do everything they can to get out of it. Same as insurance companies most of these corporations leaders should be jailed but they simply “lobby” aka bribe the politicians so they get away with it everyday. This nation was once a great place to call home before the greedy corporations owmed and ran everything including Washington. These days this nation is nothing but a disgrace. Ill be discussing with my wife about canceling our membership and the stores credit card. Im certain she will agree then I will advocate for all my friends and family to do the same. There isnt a single corporation doing business that actually cares about the customers. Its just the opposite their main goal is to screw over as many people as they possibly can. What can we do as consumers? Go to their competitors? Doesn’t matter its all owned by the same group of people. This one owms that one which owns these other ones that owns those over there. Thats why they dont care if they loose u as a customer and go to another business cuz u are still their customer u just dont know it!!!

Purchased to protect our investment in a new microwave. Hoping we don't need it but from prior experience with other appliance, pays for itself in ease of use, customer service and coverage the first time you have an issue with an appliance. Geek squad coverage is the best we've used.

I compared the value of Geek Squad vs. the protection offered by the manufacturer for extended warranty. The cost is much cheaper - and unlike the manufacturer warranty where I recently had to deal with multiple calls, scanning and uploading of receipts, etc., this is a much better deal.

We always buy the Geek Squad protection. It's inexpensive and comes in handy. So far, we've only had to use it once for a microwave that went south after 1.5 years, and we got a brand new microwave for turning it in on the extended warranty. So we're sold on the protection plan. A!

[Employee of bestbuy] Nice and simple microwave. Not too complicated and looks pretty neat

The agents removed my old TV from the wall mount. Existing mount had to be replaced. They had a suitable remote in truck, and there was no delay in installation. When they left everything was hooked up and working. This included the ARC function with my receiver. Everything was cleaned up

I have had to use the Product Protection plan only two products I purchased from Best Buy in the pass. All went well. No run around, no denying the purchased product. I have purchase numerous products from Best Buy only complaint is slow service. If you looking to purchase similar product from Wal-Mart, beware they DO NOT stand behind their product.

Helped ……………………………………….:……………………………………………..zzzzzzz

I haven't had to use it for actual repair service but have used it for technical assistance and for that it has been useful. That and knowing I had it there if I had to have it and wouldn't have that large expense to deal with.

It is always worth buying the extra warranty in my opinion!

I hope the Geek Squad protection comes though when I need them on my new Panasonic 1.6 cu ft 1250 watt microwave unit. 4 years for 40 bucks is a great deal for me.

I love the Geek Squad being inside the store and I am able to reach them for help. In the store or at my house. They are always very smart and can help me with all my needs.

It's useful, of course it is...BUT if you use your protection on the product then you need to purchase new protection! It does not make sense. In my case, my microwave door was factory defective (the door didn't open) so I unpacked it, saw the issue, packed it again and went straight to BB, as it was more than 30 days since I purchased the product the Protection Plan came to play (don't judge me, we bought it for our new home which was on repair at the time we bought it) and yes, they did change the product but not without telling me "you want protection for this one also?" I ask why if I already bought the protection plan, and it is a 'one use' thing. Totally disappointed on this part, the protection plan is not cheap, it should at least include some extra coverage for factory defects.

While I haven't used the service, I chose Best Buy for my dishwasher because BB has the best and most affordable warranty for it.

Always feel sade from the unknown. Really like knowing insurance is there if needed.

Love the company but luckily I have not needed there service!

Helpful to protect investment. Useful. Had for prior small appliances

I bought the 4-year Standard Geek Squad Protection for my appliance because it will be completely replaced if anything goes wrong in 4 years. This gives me peace of mind.

Never buy anything without Geek Squad!! They are your protection from all the crazy crap effecting computers! For over 14 years I've been buying best buy with Geek squad and I can tell you, I been helped, refunded, repaired so so many times I lost count! The plans stand on their own!

Haven't had to use it but bought it for just in case