Customer Ratings & Reviews

I haven't had to use it for actual repair service but have used it for technical assistance and for that it has been useful. That and knowing I had it there if I had to have it and wouldn't have that large expense to deal with.

After I read some of the reviews on other models by various brands I bought the 4 year insurance plan just in case something breaks. I am replacing a 1992 Magic Chef microwave oven that is still performing excellent. However moving we weren't able to bring it with us as it was a build in over the range model. So I just wanted that extra bit of insurance just incase.

Great price for this window unit. Keeps it cool during those hot sunny days.

Its great to get warranty to cover and they are great to have for a safety belt i have used my and they exchanged my as soon as i told them

Always always get the warranty they cover ever just don’t get help at the Mayfair location very rude staff more concerned about their phone and personal conversations

This is the best option when buying devices and appliances. To know that you have replacement or repair coverage is a comfort I will always pay for when shopping at best buy. When the manufacturer warranty runs out you can depend on geek squad

Bought an out of box product at a fantastic saving so buying the Geek Squad extended warranty was a no brainer. Pease of mind!

Purchased to protect our investment in a new microwave. Hoping we don't need it but from prior experience with other appliance, pays for itself in ease of use, customer service and coverage the first time you have an issue with an appliance. Geek squad coverage is the best we've used.

We always buy the Geek Squad protection. It's inexpensive and comes in handy. So far, we've only had to use it once for a microwave that went south after 1.5 years, and we got a brand new microwave for turning it in on the extended warranty. So we're sold on the protection plan. A!

This really helps every one needs to get a plan for their own comfort.

I compared the value of Geek Squad vs. the protection offered by the manufacturer for extended warranty. The cost is much cheaper - and unlike the manufacturer warranty where I recently had to deal with multiple calls, scanning and uploading of receipts, etc., this is a much better deal.

I bought a warranty on my purchase of microwave two years ago. It stopped working 10/03/22 I returned it, Best Buy honored my warranty today I received my new microwave save value as first one. Thank you B.B

It's useful, of course it is...BUT if you use your protection on the product then you need to purchase new protection! It does not make sense. In my case, my microwave door was factory defective (the door didn't open) so I unpacked it, saw the issue, packed it again and went straight to BB, as it was more than 30 days since I purchased the product the Protection Plan came to play (don't judge me, we bought it for our new home which was on repair at the time we bought it) and yes, they did change the product but not without telling me "you want protection for this one also?" I ask why if I already bought the protection plan, and it is a 'one use' thing. Totally disappointed on this part, the protection plan is not cheap, it should at least include some extra coverage for factory defects.

The agents removed my old TV from the wall mount. Existing mount had to be replaced. They had a suitable remote in truck, and there was no delay in installation. When they left everything was hooked up and working. This included the ARC function with my receiver. Everything was cleaned up

Awesome, very good communication. Had to return but overall

Gotta wear protection! There are too many possible problems with modern equipment plus so many evil hackers wanting to ruin your computer.

I love best buys extended warranty packages. They are really easy to use, no hassle. Always very satisfied. I just miss not being able to extend after the first time it expires.

I really like this toaster, but I find that it works best when set on number 2. Anything higher than 2 with my particular toaster left me with burnt edges on my toast. Other than that it's a pretty nice toaster.

Very helpful. Fast and dependable. Even call you when your product is done

Used this protection plan to replace a microwave that had died less than a year after purchase. The Best Buy protection plans are the best, & they never give you any hassle, which is awesome.