Customer Ratings & Reviews

Extremely disappointed in the 4 year protection plan. I purchased a microwave and was told the 4 year plan was a full replacement plan, so I bought it. That turned out not to be true. The microwave lasted 33 days before it completely stopped heating. Instead of a replacement they sent it out for repair (2-3 weeks). If it costs too much to fix, they said they’d give me a store credit for the purchase price. And if I choose to buy a new one, I’d have to purchase a new protection plan. I’ll also lose the $70 off for the sale price if it’s not still on sale. So if it can’t be fixed, my “4 year protection plan” will have lasted 33 days, it will have cost me $110, and I won’t even have a microwave, just a store credit that doesn’t include what I paid for the protection plan. The protection plan is definitely not worth it, especially if the product only lasts a few weeks.

I purchase this warranty for my microwave… The microwave barely last a year… I was able to get a new one… It’s work fine right now…

All the agents that I dealt with from the phone inquiries and conversations to instore were all great, their public relations are amazing.

I bought a 2 years replacement package at a very affordable price. No need to worry about the 1 year manufacturing warranty if something happens to my product...

[Employee of bestbuy] The best purchase we’ve made so far. High recommend

I love the Geek Squad. Always available and very helpful when i need help with my electronics

[Employee of bestbuy] Cooks food well and has a free diner spinner built-in

Very good quality product and it had 2 years protection plan

Fix it or replace it, what else you need to know. There is fine print, but nothing too complicated or fishy. As long as you play by the rules, you will get it fixed or replaced.

Love bestbuy and their extended warranty. If something unexpected fails they always have my back

Geek Squad protection is good to have for any electronics, especially for me, I use my computer alot, spills, can happen by accident, it's great protection, and it's worth the purchase.

Best Support ever! Can always count on getting the best help

Very low noise. Warms quick food. Looks nice......

Getting your Geek Squad protection is always a plus They're extremely knowledgeable and have always solved any issues I've had

I purchased a new microwave oven for my parents and I really wanted to make sure they were protected in case of defects. It provided them piece of mind.

I always get 2 year geek squad coz you never know what may happen. I did this on a previous microwave and they gave me a newer one. highly recommended

Geeksquad is well worth the money, they bail me out as needed.

The cashier recommendation of the protection plan was most helpful and was explained simply and precisely. Would totally recommend to protect your purchase!

I always choose to have this option from Best Buy for expensive household items, such as microwave. GEEK SQUAD will take care of item if it has malfunction.

Bought this as a just in case and the price seemed right for the protection offered. Hopefully it will not need to be used but great piece of mind.