Customer Ratings & Reviews

DO NOT purchase from Best Buy - Horrible customer service. If you want to speak to someone at the store, you must go there in person. They do not take calls at the store. We purchased a microwave that died after just 2 1/2 years. Thankfully we had the extended warranty. However, when I went into the store, I was told by the person that looked up my account that they would replace the microwave. When my husband returned it the next day, he was told they would have to fix it. You cannot call and talk to anyone at the store. You must physically be there to get told different things.

Love Best Buy Warranty. The only problem they charge way to much but so easy to return products and replace. I have used before.

Peace of mind knowing I purchased the warranty for my microwave.

Have a large family, Insurance is a must. Crazy not to have

We always buy the extended warranties on most items and this one has worked out for us.

Haven't had to use this yet but hoping if it's needed that it won't be too difficult.

The extended warranty is great piece of mind on major purchases

we always get protection plans with appliances, just never know when you will need it

Unless it's in my area of expertise I always buy for piece of mind.

They thoroughly explain the coverage and keep their word.

Great and price write to gake care of all my purchases

We have not had to use our protection plan yet, but glad we have it in case we do

Had to get geek squad just in case something went wrong

We spent thousands remodeling appliances through Best Buy, and hundreds on extended warranty. The warranty ended up being much worse than past experiences with competitors for basically the same cost. I wish you could just have a simple transaction with this store, instead of tracking and points and member discounts and prices that change and policies that change. It all makes for a horrible appliance buying experience with Best Buy

Have a great experience when I had to use geek squad

Geek Squad there when you need them. Helpful and professional

will be handy to use if need be,but don't expect to be using

Great price, great deal. I highly recommend. It's just a few bucks and you won't regret.

needed microwave plus best buy has great protections plans !!

They do an outstanding job to make the customer happy.