Customer Ratings & Reviews

They sell you a huge amount of support but later on when we actually needed the repairs, they really drop the ball, on purpose it seems. First you realize their “__” years warranty is counting the first year, but they don’t actually warranty the device. They leave it up to the original manufacturer warranty. So that was deception to me, borderline fraud. Why tell me we bought 4 year warranty then defer the entire first year to the manufacturer. That’s a 3 year warranty you are offering, I already paid for that first year. So deceptive! Good gracious. Gimmick gimmicky goo. Then, told me policies changed and things are different now, so I have to wait 2 weeks for repairs. Then it’s still broke. Then they offer store credit less, but no refund on the tax and less the cost of the warranty. And no store credit for 30 days, so have to go without the appliance for a month. So get ready to eat about 30% of your investment on their changed policies.(we are eating over $160 on this warranty bamboozle) So watch them on their fine print. BB has become quite the gimmick in the last two years. Their warranty is worst in the market imo. Other box stores don’t gimmick you for about the same cost, and offer more perks. This warranty and their gimmicky “free install” has sent me back to other box store for all future appliance purchases.

The microwave is a good size not too big however, you have to add about an extra 30 - 60 secs to orginal heating time.

I forgot had the protection for my microwave. In the past geeksquad helps out a lot

Helped ……………………………………….:……………………………………………..zzzzzzz

Excellent option for an affordable price. They are amazingly good.

overall this has help me learn more about keeping my gadgets safe and up to date with downloads

Nice warranty package easy to use nice to always have on hand

Nice security for an appliance purchase big or small on case of a oroblem

Anyone purchasing an item at Best Buy should most definitely take advantage of the Geek Squad Protection Plan - it's worth every penny. While products can be exceptional, things happen, and not having it is literally not a wise decision.

It feels so good to have a backup plan if something goes wrong with my purchase.

Just bought a new microwave with the Geek Squad Protection. Not much to review actually. Its worked just fine so far.

We have always had extended warranty’s on our appliances. Even our microwave. One died in three years. We had four years warranty. Microwaves tend not to be repaired. They credit you or swap it out.

I usually do not buy extended warranties. I purchased this for a microwave oven. The oven was around 300 dollars. Lol good thing I did as the microwave died after 15 months, Best Buy was great! At first they looked at it and figured it was best not to attempt to fix it. They then gave me a Best Buy card for my full price I paid!!! I just used the Best Buy card and purchased a new microwave.

It is always worth buying the extra warranty in my opinion!

Haven't had to use it but bought it for just in case

We purchased a new computer from Best Buy and joined the Geek Squad to install it and upgrade our router so that we could stream movies. Martin B was the Geek Squad member who installed the new router in different locations through the house and he did a great job. We were streaming movies last night. Thank you Martin for doing such a good job and showing up on time it was a pleasure and Geek Squad is lucky to have you.

Haven't needed their service yet, but if something goes wrong, they can make it right.

Pretty solid good items recommended for everyone

Love the company but luckily I have not needed there service!

nice service......................................