Customer Ratings & Reviews

Had an issue with my wifes Samsung Galaxy S8 kept locking up. Took the Geek Squad warranty plan. She had a new phone in 2 days. Thanks Geek Squad for doing the impossible.

I believe in warranties and glad I purchased it. It seems electronic items often can present problems,

Item that was purchased works wonderful great item 5 star all the way

Getting the warranty on my products gives me an additional insurance that Best Buy will take care of it if anything goes wrong.

Great item for the price. Kids love to play with it. Great coverage.

If you’re are buying appliances it’s a good idea to get geek squad service. They will fix your appliances

Still have it and working amazing. Got my money’s worth.

The agents are always helpful and very quick. Their customer service is always on point. I always get greek squad protection on my devices.

Having A Geek Squad Protection Warranty Is Like Making Sure You Always Have A Extra Set Of Keys If Something Would Ever Happen

Had to get the warranty because you never know what may happen. Great value and hopefully will not need to use but it is there just in case

Love knowing that my products are protected! Great and worth it.

So thankful for the added offer! It gives you piece of mind that if something goes wrong Best Buy will be there to help!!

My devices is amazing I love it Thank you best buy

Got the geek squad protection, just in case. Luckily haven’t had to use it yet. So don’t know if the service is good or not.

It’s always nice to know you have the protection for the stuff you buy since it’s not made like it used to be, lol.

Great service to have ! Great customer service, easy and fast to provide service

Great protection plan. My experience with geek squad protection plan is great. They do as advertised!

If I could give zero stars, I would. This was by far the worst customer service experience I’ve had. They were completely unwilling to accommodate and consistently deflected instead of offering any real explanation. When I asked where their policy states that a GE countertop microwave qualifies as a small appliance, they couldn’t provide an answer. Meanwhile, GE’s own website clarifies that these microwaves are not considered small appliances. Which makes sense since they weigh nearly 50 pounds. Rather than addressing the issue, the representative (Edwin) simply dismissed my concerns by saying I was “frustrated” and hanging up on me. I do not recommend Best Buy or Geek Squad to anyone.

This protection is absolutely needed will all purchases! They got your back to protect your expensive purchases!

Always good to be protected. Ive used their services before and theyre great. They get your item replace or repaired in a timely matter