Customer Ratings & Reviews

Decided I am no longer buying any products without a warranty

The representative was very excellent patience understanding on my concerns on my microwave that i purchase.

This protection plan is so helpful. We bought our dishwasher 2 weeks before purchasing other items, and with this protection plan Best Buy came out and installed our dishwasher.

It is always a safe bet to have the additional protection, and you will hate it if you don't have it when something goes south, and you fail to buy it. ;)

Purchased two year warranty for Microwave Oven. Have used it on the past when microwave indoor light stopped working. Best Buy gave me a brand new replacement Microwave.

Haven't had to use it... but worth knowing I have it incase I need it

Great value and peace of mind if I ever need service. Greek squad rocks!

The quality of the product is great. I'm impressed.

Hassle free for my protection plan. It was easy returned my appliance it stopped working. It was replaced with a new one.

When you're buying an appliance, the peace of mind the Geek Squad gives is priceless.

The main reason I shop at BB is because of the warranty. They may not all be of help (employees) but this grants you a secure spot for when something doesn’t go as planned.

The peotection is very useful and helpful. It was the best way to protect my gadgets.

Geek Squad works quickly and has always helped me solve whatever problems I may have.

Goooooooooooooooooooooooooddddddddddddddddddddddddddd

I don't usually get the protection plan, but I had a bad experience with my last microwave so I thought I had better get the plan just in case. I am hoping never to use it.

A must if you don’t want to deal with the manufacturer

The salesman was very helpful and the purchase went pretty fast considering covid 19 procedures. I just purchased this so I can't review it just yet but I will follow up later

Geek Squad is cool, so far no issues with the returns, or devices.

This provides excellent hassle-free warranty over and above the manufacturer warranty. They easily and without hassle replaced my microwave oven

I’d give 4 stars if the appointment process to repair my dryer wasn’t such a challenge. After 1 year of purchasing by Samsung dryer, my heating element went out. I contacted Geek Squad who got me an appointment the following week. However, the service repair vendor cancelled it the days before. Lots of back and forth to finally discover they didn’t service my area. Best Buy was unaware. They were able to send an alternate provider after several phone calls and by dryer was fixed in 20 mins. The warranty itself was a gem. GS customer service was great. Just some behind the scenes miscommunication about vendors and their service areas.