Customer Ratings & Reviews

Geek Squad protection plans are the very best when it comes to protecting your valuable equipment. The easy process is flawless when the unfortunate event happens and you need your appliance fixed quickly.

We purchased a new computer from Best Buy and joined the Geek Squad to install it and upgrade our router so that we could stream movies. Martin B was the Geek Squad member who installed the new router in different locations through the house and he did a great job. We were streaming movies last night. Thank you Martin for doing such a good job and showing up on time it was a pleasure and Geek Squad is lucky to have you.

Worth the investment for minimal amount of money. A must buy

Nice to have the piece of mind that my purchase is covered.

The greatest thing about this service is the very reasonable price for the warranty service is all you have pay. No extra service fees or extra deductibles. No hassles, no arguments or squabbling. If the product breaks or fails, within the contract term guidelines, the Geek Squad will service, replace, or refund. I am a GS fan.

Does not get very hot. Hard to operate. Inside burned while making popcorn as instructed. Super cute but not practical.

Always feel sade from the unknown. Really like knowing insurance is there if needed.

Never buy anything electronic without Geek Squad protection. I have had three flat screen tvs go bad and all were replaced at minimal charge and with no significant delays.

I recommend the geek squad. I've used them in the past and had good luck.

For the price definitely worth it for peace of mind!

Worth with money I paid for. Fully covered with anything happened. Easy to process.

Love everything about Best Buy and their products!

I got this protection with a microwave that I purchased and I am glad I did because my microwave stopped working and I took it back and we exchanged it for a new one with no problems, but I got a different brand and was I glad the brand that I got was out of stock so I was able to get a new one at equal value. I have gotten the extended protection on several products and it has saved me a bundle.

Geek Squad warranty are definitely worth getting for any kind of electronics that you buy. I usually get one with any products I buy and if you ever have a problem with the item while it’s under warranty Best Buy will either fix it or give you credit for the product. I have used Geek Squad warranties before and have never had any problems from Best Buy.

She was honest, in a way, so I'm giving one star above minimum, but Best Buy's stated idea of what I should expect of performance in a microwave I paid $250 for is just insulting. Following is what I was told when I explained that the touch pad was nearly impossible to get to respond to the normal touch of pressing with a fingertip, that every other microwave I've ever used responded to. This machine would only work reliably if you turned your hand sideways, and used the pad of your thumb to cover the entire area of the number or function you wanted. I even sent a video showing how the microwave touch pad didn't work properly. She replied, and I quote her, “After watching your video, I believe that the panel is sensitive to the touch. What I noticed is that when you use the top of your finger, especially the pointer, it did not respond. But when you use the center portion and the thumb, it seems to apply more of a surface space &n pressure that the microwave responds to. Unfortunately, the newer and more sophisticated microwaves are require a certain type of push. The top of the finger is not a wide enough surface to cause a reaction.” I don't care about the points they say I'm getting for this review. I don't plan to buy more appliances from Best Buy.

We were able to return the microwave without any trouble. They gave us a refund and we bought a new one.

We purchase a lot of products from Best Buy because their geek squad protection program works. We always get the longest possible protection plan and had 2 items that broke already refunded. With the store credit, we were able to purchase new products for the same or even a lesser price. We are very happy with it so far.

The Price was right for long term coverage.... I normally don't buy warranty's because it's not worth it. In this case it was.

Gig squad service is absolutely worth every penny. They are simply superior and very invested in making customer. Happy if a product is faulty or fails.

A must have,I had 5yrs on my curved 55in 2 in years in went bad came out to days later came out did his best made few calls to make sure he did everything he could to save the tv but no luck.So he assisted me in making all the right calls,three days later a new in the box 55in tv delivered to me and yes a another 5 year plan.but I did buy 58 in flat in the mean while 5 years on that well.