Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 1504 reviews
(1,504 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 2 out of 5 stars
Rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a shame now a days you have to buy a warranty on everything you buy at Best Buy.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Already went out, wont microwave anything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already went out 3 weeks after we got it, calling for service, dont forget to purchase the geek squad
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor manufacturers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it this microwave within one week the door broke, trying to bring it back
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad wrong info
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been given wrong information twice!!!!! I don’t trust Best Buy info anymore !!!!’
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not buy protection plans
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.do not buy protection plans at best buy / geek squad. They ask you to go and find a repair shop by yourself as soon as something breaks.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
GeekSquad customer service is terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GeekSquad protection is good BUT GeekSquad customer service is Not good
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No help at all. I need a refund! Please. I hooked some up myself some still hasn't been hooked up. Really disappointed,wasted my money.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Plan not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad protection does not really protect anything . Can’t think of an actual scenario that would qualify for the protection program that actually happens
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
My review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t have to use it so I can’t give a review on it
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Improve the GeekSquad customer service experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GeekSquad protection plan is good BUT GeekSquad customer service is NOT good
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish they would have offered extra years of warranty
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Never used the geeks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never used the geeks so can't say anything good or bad about them.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek squad extra warranty issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why I didn’t receive immediate repair or replacement of the product?
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst microwave ever made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst microwave oven ever .80% of the time it will not work i have to constantly unplug it to cook
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
POOR PRODUCT!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good a deal as the Sprint protection plan. Geek Squad unable to repair a Samsung S10+. Had to replace phone and all data did not transfer to new phone. Cheaper monthly payment, but cost $100 for a phone replacement for a simple chipped screen.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Improve the GeekSquad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GeekSquad protection plan is good BUT GeekSquad customer service is NOT good
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Good job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents Nice took care of me with my return fast and nice
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Possibly wasted money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really sure how to rate something I haven’t used. I suppose if I need it and it works without issues I could give it more stars.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
All my issues were solved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to get a new microwave and just had to pay for insurance
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Beware auto renew
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was auto renewed even though I asked that it not be.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for reaching out with your feedback! Automatic renewals that are set up and agreed to at time of purchase are meant to make life easier so services you love do not lapse by accident. We’re certainly sorry if you’re having a difficult time cancelling, though, as that should be a simple process. With this said, we would ask that you give us a call at (800) GEEK-SQUAD or (800) 433-5778 so an agent can look further into your account. You can see more about cancellation of a plan by reviewing the Terms and Conditions at www.geeksquad.com/termsconditions.