Customer Ratings & Reviews

Extremely disappointed in the 4 year protection plan. I purchased a microwave and was told the 4 year plan was a full replacement plan, so I bought it. That turned out not to be true. The microwave lasted 33 days before it completely stopped heating. Instead of a replacement they sent it out for repair (2-3 weeks). If it costs too much to fix, they said they’d give me a store credit for the purchase price. And if I choose to buy a new one, I’d have to purchase a new protection plan. I’ll also lose the $70 off for the sale price if it’s not still on sale. So if it can’t be fixed, my “4 year protection plan” will have lasted 33 days, it will have cost me $110, and I won’t even have a microwave, just a store credit that doesn’t include what I paid for the protection plan. The protection plan is definitely not worth it, especially if the product only lasts a few weeks.

Great protection plan worth it always works when I need it and always buy it for all my products I buy at Best Buy

I’m glad I bought this cause I’ve had to use it and it saves you money in the long run

Geek Squad install and follow-up protection is well worth the money...Always have had polite, knowledgeable people

Insurance is always a great topic for debate, but as fast as new appliances go out, I wouldn’t purchase without it.

You get what you pay for really god warranty for the price especially when Best Buy is so close

This service is great for peace of mind for your purchase. Remote service and questions answered are a plus for worse case scenerios.......

Had an issue with my wifes Samsung Galaxy S8 kept locking up. Took the Geek Squad warranty plan. She had a new phone in 2 days. Thanks Geek Squad for doing the impossible.

Would not make a purchase without coverage. From experience their claim process is seamless, professional and all that it promises

Geek squad is one of the best options to use especially for your protection fir any device

Always worth the extra cash for the protection and piece of mind you will have a working appliance.

Very good customer service listened very well. Very pleased.

Good to have in your corner if you need it time will tell

The agents mounted my TV and made sure everything was okay.

Extended warranty just gives me peace of mind for a couple of years. Cost is small compared to what you get in return.

Always get geek squad warranty . It’s perfect for more expensive things that you wouldn’t more cheaply just replace

The geek squad sevice is phenomenal. Great customer service.

We LOVE this microwave! Works great, easy to use and its pleasant to look at too!

Yay for Geek Squad. It's nice to have your purchases backed up by a company you know isn't going anywhere! Long live best buy!

The agents are always helpful and very quick. Their customer service is always on point. I always get greek squad protection on my devices.