Customer Ratings & Reviews

Very helpful offers service when needed.Just make an appointment.

I buy the protection with every product I buy you never know what could happen it’s wonderful to have and worth it

Quick and easy installs with delivery. I will make sure to have them do more with other items I buy from best buy.

Gives me piece of mind that if anything goes wrong, all will be taken care of

Geek squad always comes in handy when you don’t wanna stress and just let the professionals handle it!

If I could give zero stars, I would. This was by far the worst customer service experience I’ve had. They were completely unwilling to accommodate and consistently deflected instead of offering any real explanation. When I asked where their policy states that a GE countertop microwave qualifies as a small appliance, they couldn’t provide an answer. Meanwhile, GE’s own website clarifies that these microwaves are not considered small appliances. Which makes sense since they weigh nearly 50 pounds. Rather than addressing the issue, the representative (Edwin) simply dismissed my concerns by saying I was “frustrated” and hanging up on me. I do not recommend Best Buy or Geek Squad to anyone.

Best Buy warranty would recommend it because if they can't fix it they will be replace it for the cost

I always get the protection. Worth every penny. It’s a great comfort to know that we have this covered.

It gives me great comfort to have the Geek Squad there if i need them.

PEACE OF MIND. HOPE TO NEVER NEED IT, LIKE A SNOWBLOWER. ITEMS PURCHASED WITH ALOT OF USAGE.

I like having the peice of mind if anything happens to my product they'll replace it with no questions asked.

It works very well. I bought it on black color and it looks great in my kitchen.

There is too much that can go wrong with new-dangled appliances and repairs are expensive! Get this!

Avoids some of the frustrations in case you get a lemon.

I should have read the one-star reviews. I have owned this microwave for just under a year and have been very gentle with it (no damage or mishandling), and I can confirm what a few others have said about the microwave turning on and running by itself. I left for work yesterday morning and hadn't used it at all that day or even touched it, it was off. I came home 12 hours later and it was on/running by itself. Luckily my microwave plate cover wasnt inside like it usually is. I have no idea how long it was on or running for. Display read 0:00. But who knows what could have happened - maybe if I didn't come home in time, it could have caught fire. No idea. But it wouldn't turn off using the buttons either, I had to finally unplug it from the wall to get it to stop. I would not risk getting this microwave!

Recommend this plan to everyone Cannot go wrong Help & Support is there!!! Never known if such plan!!!

Protección plan excellent, I never had any issues with the plan.

Geek squad is really great. The squad is manned with knowledgeable people.

I really like Geek Squad because they make it easy to help with the item

Always needed just incase product becomes damaged at anytime