Customer Ratings & Reviews

My AC unit broke and since I had the Geek Squad coverage on it, Best But returned the unit for me and gave me a gift card for a new unit. I am currently waiting for it to arrive!

If you really appreciate the advantages of going to store an replace your device on an extended warranty without any doubt go for the care plan

The warranty is very important in purchasing many appliances and price is affordable.

Offered a full replacement within the 2 years if any problems, defects or malfunction. Need I say more? Still had 7 days to consider purchasing after buying my A/C

Good good good good good good good good good good good

YOUR CRAZY IF YOU DONT BUY THE GEEK SQUAD PROTECTION PLAN ON ALL YOUR ITEMS! you spend your hard earned money why not protect it!

Geek Squad helped get your tech up and running, love it

Great service, technicians were very thorough. Will look forward to purchasing another ac.

Great service!! Well worth the $200.00!! I was able to get my tv mounted as well as my ring for this flat fee!

I purchased my air conditioner on April 12 of 2023. The unit had a 1 year warranty. I also purchased the Geek Squad 2 year extended warranty which says they cover your product AFTER the manufacture warranty. Now i come home today and my ac has stopped working i called to get it warrantied and am told i no longer have a warranty that it expired in April of 2025. I informed them they were wrong then they tell me the first year of my extended warranty runs concurrent with the manufacture warranty. So now they are refusing to honor what is written on their website. I have taken screen shots of what is on there and will be reaching out to an attorney to get this fixed since this is a deceptive practice.

Got Geek Squad protection for the portable a/c, hopefully we don't need it. I've used geek squad in the past with my iPhones and they were able to solve any issues that arose.

Sometimes they can be pricey but you know whatever they put their hands on will be fixed properly. Therefore they have my trust.

Geek squad is always helpful. I get it with my every purchase.

It is very good the product works well I recommend it

I always get the warranty with every purchase I make. I've never had a problem. Great customer service. I had a refrigerator go and they covered the food that I lost.

Always good to have Geek Squad for your electronics and appliances for piece of mind if nothing else.

This plan is well worth the money for an AC Unit in case your appliance unit breaks down or needs replacement parts. Best buy's extended accidental warranty insurance is what it says it is.

Great offer from our agent to protect our purchased device

these people really know their business... they are professional and nice, caring, courteous and smart... i want my sister to date a member

I hope I don't need it but if it has to be it has to be