Customer Ratings & Reviews

I recently had to use this service because my air conditioner would not turn on, I’ve had it less than a year. I just went to the store with the ac and they gave me a credit so I could buy another one. I highly recommend getting the Insurance on any electronic you get, especially the most expensive ones.

4-Year Standard Geek Squad Protection 4-Year Standard Geek Squad Protection I cannot stress how important it is to get the highest protection plan for the longest years applied because if anything should happen to your product you'll be able to bring it back and Best Buy you will either replace it or fix it and if you ask me that is awesome and they have done this for me multiple times this is why I am a returning customer for over 10 years

Very simple and easy. Best Buy Geeksquad team explained everything and all my coverage.

The agents helped very quickly and prepared everything as soon as possible.

I love that Best Buy takes care of their customers with the extended warranty’s. The air conditioning unit I bought have out after a year and a half, they took it back no questions asked and were very helpful and courteous.

Haven’t had to use, but am grateful it was available.

Great Service, I was able to exchange defective appliances and get store credits. I thought it was going to be hassle at first but everything went smooth and fast! Thanks!

I purchased the extended service protection. I have not had to use it yet, which is great, but what I can say is that it was simple to purchase, reasonably priced, and the terms were made very clear.

I always try to purchase some kind of warranty for all my big purchases I haven’t had to use GeekSquad yet for any of my most recent purchases but I have a couple time years ago and they helped me so much so after that I decided it’s a must to buy when I purchase things I know can possibly break or something happen to it and I can’t fix it.

I don't know if it's any good cause I haven't used it yet

Had a delivery for a new exercise bike. Everything was perfect. The drivers were extremely helpful, quick, and ensured no damages to the product and property.

So far good friendly have not talked on fixing anything but have about products

The first apple computer I bought from Best Buy had a problem and when I took it in they had no problems just replacing it. Also the same happened with an air conditioner and I just selected a different one because the first one I purchased was not in stock and love the new one I have

Best insurance out of any electronics shop ive bought stuff from. Any issues ive had with previous items that have had insurance have always been fixed or replaced promptly. Worth the money for peace of mind if anything ever gets broken or needs fixing

What you need to safeguard in case anything happens is I have The geek squad be able to come out

It is of very good quality, excellent price and the best thing is that it lasts a long time

4 years of protection for a great price, how could you pass this up?

The service is great and very professional. Will shop again.

I always purchase the protection, because you never know when something you bought turns out to be defective. That's exactly what happened. I bought a defective product, and there were no questions asked when I took it back to Best Buy. Some people say you don't need it, but from my experience, I would recommend always buying the protection.

amazing, is probably the best thing a store can offer to their customers