Customer Ratings & Reviews

I’ve never had to use this thankfully but I purchase it and out it on anything I get. Id rather be safe than sorry bc I’ve been very sorry before when something has broke and there was not a single thing I could do.

Always a smart purchase for the warranty , you never know till you need it. Thanks

They are always very friendly and knowledgeable. Easy to make an appointment that was convenient for me. No wait and they explained and walked me through everything.

Great everybody was helpfully and didn’t have a problem in store

We are very pleased with the Geek squad the customer service has been great to work with.

We got it in couple of days dud not set ut up yet ……..

Works great and was easy to setup. Blows really cold air.

I don't know if it's any good cause I haven't used it yet

With the way somethings last these days, it can never hier to have an insurance policy. A Bissel Crosswave went bad after 2 years and the Geek Squad warranty replaced it with no questions asked.

It's still working. A/Cs nowadays break so easily. my last A/C didn't last two summers. So I got protection plan on this one.

Geek squad is incredible! They are alway fast and handy with all of my problems!

Nice service and support for all your products and easy to use

This really helps everyone needs to get a plan for their own comfort.

The agents did a great job. They helped bring my heavy stove up a tight apartment stairs to the 2nd floor and also brought out the old one. Great installation. They also informed us of how the stove works. Great service.

Can’t buy a Best Buy tech without this. Saved me from buying a new Nintendo switch

Always good to have extra protection on a purchase, makes me feel secure.

It’s great!! My two bedroom apartment feels like the ice age!! Just how I like it

I was afraid the item I receive may be not working as I've seen in the reviews. Not sure it was during delivery or what. After setting up, I noticed the AC mode air isn't what it should be - it works like a fan. I had it on for 45mins to see if it cools the room - it's not hot yet so it should have made the room cold. Best Buy won't let me return it and send a replacement bc I passed the return date - I contacted them less than 30 days - I wasn't aware I only had 2 weeks. I didn't set up the AC immediately bc it was still good weather. I wanted to test it before 30 days was up. I'm sorry but this is so wrong. They want me to contact manufacturer to have them review even though I purchased Geek Squad... Also, the item received was 10,000 BTU, not 14,000 BTU. False advertisement

I haven't had to use it yet because the products are usually really good

Smart buy if you have a lot of problems with breaking things. They cover a whole lot and stick to it!