Customer Ratings & Reviews

I recently purchased another air conditioner and returned the old one to the store. Geek Squad handled the return professionally and issued store credit without any hassle, which made ordering the new unit online quick and simple. The in-store team was helpful, and the entire process went more smoothly than I expected. I really appreciated the support, especially during this heat wave. I’m giving 4 stars instead of 5 only because I had to arrange my own transportation, and I was informed that this type of product doesn’t qualify for certain in-home services. Otherwise, very satisfied!

Best Buy’s geek squad is always very reliable and would always recommend them

Good to have you never know when something you nit working and you don't know what it is geek squad to the rescue when you need it.

After our Central AC failed we needed to cool our bedroom, first purchased a cheap 5000BTU Midea, then a nicer LG (which on sale was $50 more than this unit), returned both because they both short cycled once the temperature was below 70C inside or 75C outside... Finally got this unit and never looked back, will be going to GE directly in the future because this thing is a tank. It doesn't care what temperature it is inside or outside, it just works. It can put out a massive amount of air, on medium it puts out more air than the other units I had on high, and it gets so cold, you can't stand in front of it. We use a thermostat controlled remote power switch, and this thing is capable keeping the room at 64C all day long. Generally it never runs for more than 5 minutes at a time in our 300sf bedroom at 67C. AWESOME! For the price this is a no brainer, get it, hang, set the temp and forget about it, it will just work!

Haven't had to use it yet but I have seen great things written about it.

We just installed this unit one day ago and already very pleased with how quiet it is especially in low speed. Fairly simple to install with a good manual and online videos. The Clearview feature and quietness alone are worth the five stars!

I bought this unit last year and has worked great and kept my small RV nice and cold, but this year it has not been cooling the way it was when i fisrt bought it. My Rav is not as cold as it used to be and im having to keep it at ots lowest temp to keep it some what cool in here. I regularly clean out the filter and have done all the checks on troubleshooting. I bought the extended warranty but i dont know how to go about to see what best buy can do for this unit

worth the extra piece of mind! i add protectoin to all my devices ive used it and it helps protect your purchase its great!

Best Buy, is definitely the best buy. I have no complaints with everything I have purchased from Best Buy. 2 thumbs up!!

Perfect choice to put my mind at ease, especially with a big ticket item. Customer service and responsiveness has been great!

2-Year Standard Geek Squad Protection was the best way to protect my laptop

Nice product!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I'm happy I got it - but have not use it, just an extra blanket if need.

We bought the extra warranty for this a/c unit. We had to learn the hard way. We bought a portable a/c unit from Amazon and it stopped working 2 days after the Amazon return date and the seller was no hope even though it had a 1 year warranty. Now we have the comfort knowing that Best Buy will take care of any warranty issues.

I feel much secure with geek squad protection as I am on a limited income and as a result can not afford to replace an item from normal wear and tear etc.

Always buy the extra protection!! Ours worked and did not have issues but still glade we bought the protection!!!

The Geek Squad Team was exta helpful and really made my pick-up of this portable a/c unit.. a breeze! They always have my back ! Thanks GS!

Highly recommend for your own peace of mind for any high value purchases

If you have a problem with a product the Geek Squad protection plan takes care of it quickly.

Super efficient and reliable unit for cooling your space. Great features!