Customer Ratings & Reviews

Thankful we have this in case anything malfunctions!

I was afraid the item I receive may be not working as I've seen in the reviews. Not sure it was during delivery or what. After setting up, I noticed the AC mode air isn't what it should be - it works like a fan. I had it on for 45mins to see if it cools the room - it's not hot yet so it should have made the room cold. Best Buy won't let me return it and send a replacement bc I passed the return date - I contacted them less than 30 days - I wasn't aware I only had 2 weeks. I didn't set up the AC immediately bc it was still good weather. I wanted to test it before 30 days was up. I'm sorry but this is so wrong. They want me to contact manufacturer to have them review even though I purchased Geek Squad... Also, the item received was 10,000 BTU, not 14,000 BTU. False advertisement

4-Year Standard Geek Squad Protection best bay good plan

Really great. Best employees ever! Thank you!!!!!!

Love Best Buy warranty. Had a 5 yr warranty on a air conditioner and it broke down this yr. Took back and they gave me credit for the one purchased and I paid the difference and added this 4 yr warranty.

Geek Squad works quickly and always knows what they're doing.

Products are not made to last 10-20 years. This service warranty will help us benefit from the good value of the item much longer.

Best buy provides great insurance. Gives me peace of mind.

Reliable insurance for air conditioning equipment.

Printer very nice for the price and well worth the purchase . . .

Geek Squad Protection plans have saved my husband and I more than a few times! I always buy for my larger purchases.

I have been running this unit in my garage, my workshop for the past two years in Florida. It’s still performs excellent. My only concern is the slight rust on the grills, which is basically cosmetic after wirking nonstop in such a hot and humid environment.

They will fix your items or will give you a brand new one, I’ve been using these guys for over eight years and never had a problem.

Geeks they always show you the light at the end of the tunnel and it's really nice to have such knowledge rained down and bestowed unto me.

Does warranty stuff, im not really sure what else to say other than im thankful my product will be covered for two years. Thats the bees knees my dudes

Thank you allowing us to have to have options when our humidifier wasn’t working.

Always good to get. The crew is fast and efficient.

Always used to swear by Geek Squad. The annual subscription isn't what it used to be and is not worth it, but the tech service is still good.

Worth the price covers everything you buy within that same year

I have not had to use this service, but it is definitely worth the peace of mind having it on expensive electronics and appliances.