Customer Ratings & Reviews

The customer service is wonderful at Best buy and the Geek squad warranty is awesome,they totally stand behind the warranty with excellent service

Geek Squad protection is a good value for most Best Buy purchases

It was absolutely piece of mind having the Geek Squad do all the work! Money well spent!

I got this AC in july 9 of 2022 and by May 2024 it's not working like I first got it have it set to 64 and my Bedroom doesn't got below 72 degrees how does that happen

This is my 3rd or 4th year purchasing "Total Tech" and of course it comes in handy and is a great back-up to have, however, it has become more expensive with less benefits each year.....post COVID effects I suppose?

Love it I can believe how good it was done, quick, I was kept well informed and I was not even aware of the discounts availability to me

Any big or small purchases I always buy this very helpful great geek squad team ⭐️⭐️⭐️⭐️⭐️

We had purchased a previous air conditioner, and a warranty, and when that warranty was about to expire, we paId for an additional year. It was well worth it! When the air conditioner "died" a few weeks before the end of the warranty, the Best Buy Geek Squad did all they could to help. The representative searched countrywide until he located a replacement, and then he was able to get approval for a discount on the price -- so that we did not need to pay the entire difference in price; we "split the difference". I expect this new warranty to be every bit as helpful to us!

Affordable protection. Easy to use. A must for big ticket electronics in my opinion.

I will say i am not a major fan of these service agreements. But carefully selected they are beneficial. I used the last one on a dishwasher, sent me the part, i installed. total fix. would have cost me much more to have a service guy come in and order a complete new control panel.

Perfect stress relief for if something were to need fixed or I need help. Easy to work with and get answers quickly.

Not all service plans get used, but I have had to use one before so good to have. Would be nice to see some kind of return on unused service plans and warranties for the price though.

I can say that this is the first AC that I bought from Frigidaire. That used to freeze my room out. Oh, my God, the best.

This thing really cools! We bought it for the indoor space on the 3rd floor that leads to the balcony as a cheaper option instead of running complete ductwork or a mini-split. Best decision ever.

The installers were not very impressive. Years ago, I had Best Buy install an expensive TV and stereo. One of the stereo components did not work and they refused to go to a nearby Best Buy and exchange it. They said I would have to schedule another installation. I was very busy and when I called to reschedule they said I waited too long and they refused any exchange or refund.

When I had a problem they were excellent with helping me to trouble shoot

The product coverage is great and give you peace of mind knowing it will be covered if anything goes wrong

I called because my air conditioner wasn't getting cold. I got a quick response to my issue. I was approved for an exchange. Everyone that I encountered (on the phone and in the store) made the exchange experience smooth!!! Thank you!

Always get the warranty it's great always get the warranty

Always purchase the week squad protection for any electronics over $100. The service basically pays for itself, if used.