Customer Ratings & Reviews

I had a great experience they met all of my needs and more they answered all of my questions very friendly Ashley was really helpful on helping me on my purchase

Buying the Geek Squad service gives us the assurance that our devices are protected for a long time. Making a service appointment is easy and there is usually availability. If our devices fail or even get damaged by accident, the waiting time to repair the damage or replace the device is quite acceptable and the products remain as if they were new

Purchased Geek Squad warranty to protect my streaming device, which tend to fail after 2 years. My recent purchase failed within 6 months and it was super easy to obtain a replacement with Geek Squad.

I rely upon the Geek Squad often. There knowledge and friendliness are exceptional

It is always wise to get the Geek Squad protection. You never know when you’ll need it. It has come in handy for me.

as you know technology has the 50/50 chance of going bad. i've never had an issue of my stuff going bad as of yet (knock on wood) but I like the ease of mind knowing my product is secured for years to come. price is always a great deal with bestbuy, mid as well purchase it if you want to avoid the hassle of when unfortunately it does happen and you feel your money is now going down the drain.

Comfortable knowing I am protected from anything that could go wrong with a product purchased.

Good service they replaced my item with no questions

I have the peace of mind knowing that having Geek Squad coverage will be available when I need it.

I had a lot of things that bought from different places but I have never seen as good quality as the way these people work they are one of the most safe most quality experience Geek squad I’ll go into the store sometime and let people know before you get any merchandise out of the store you better get some warranty because I am so happy the way they treat me an excellent service They treat you like a family excellent service

I never got to use this, as I returned the product I purchased it for, and I haven't had to use the Geek Squad Protection from other products from Best Buy yet, to this day, but it does add a piece of mind for certain pricey products.

I love Geek Squad’s guarantee and the team members that work for this unit are really knowledgeable. I happy recommend choosing the protection plans offered; sure it may cost a little more but if you can afford it, it’s worth it. I have been purchasing from Best Buy for years and I always chose to go with the Geek Squad Guarantee that if they can’t fix it they will replace it within reason.

Shouldn’t buy anything without warranty good price solid company

I always protect my high end purchases with geek squad i like the peace of mind they offer all around

I recently cut the cable cord and wanted to invest in a streaming device. I have a FireTV but wanted something more future proof, with HDR. The Shield is a good device, you can tell there is a lot of power behind it. All apps have nice interfaces and the device is responsive and quick. The remote is similar to the FireTV and works well. The game controller feels nice too. Overall this is a nice device with some extra features like HDR and the ability to stream games. The reason I only gave this 4 starts is because there is no native resolution mode. Everything from the Shield is outputted in 4K. You can change the resolution to 1080p but then you can't watch 4K. The upscaler seems to need a bit of work and 1080p content upscaled to 4K looks a little blurry and colors are a little washed out. Not a total deal breaker, but a native resolution mode would be nice.

I must say that the geek squad will help you with all of your needs.

When looking at product reviews, even those that are recommended by outside sources, such as PCMag or other reviewer‘s you’ll have those that all still read these products as one star below because they are broken or lemons, yep they’ll soon after the return policy or warranty is up. This gives you peace of mind that if it breaks outside that. You’re still covered.

The wonderful to have if you electronics. The one electronics are prone to be damaged or need extra care.

feel safe to get a support if i face any device issues

I always purchase the extra warranty with whatever i buy. In the event anything goes wrong, Best Buy makes it super easy to get problem resolved. Well worth the extra$$