Customer Ratings & Reviews

I really like how smart when you have a problem they are knowledgeable

feel safe to get a support if i face any device issues

I love the Geek Squad protection. I haven't with all my major appliances and electronics. They are amazing whenever I need something. Or have a problem they are always there to help.

I have had the geek squad for several years. They do an excellent job for the computers. However, they are working on training of some people which are trying I guess, but for the most part too well when using for TVs different opinion. They want to come to your house but that's not why you called them you called for answers of problems not scheduling an appointment at your home. That issue needs to be looked into

I have not had the opportunity to use this for the item I purchased it for yet, thankfully. But have had the opportunity to ask the Geek Squad other questions about items I've purchased in the past. They are extremely helpful! I learned a long time ago it is so worth it to purchase protection plans with electronics. Well worth the extra expense; saves time & money in the long run if anything goes wrong.

Always have protection. In today’s tech world it is very important to keep your valuables safe. Accidents happen. This is a great way to protect your investment.

Service is good but depending on what you get, it can get expensive but worth it in the long run.

I love their services. I don't have to pay for delivery and installation on future purchases at Best Buy. They have been concise in explaining the products I've purchased as well as the installation.

Their protection plan is great. Got a 4yr and started having problems after the 3rd year. Went into bear buy w my receipt and broken unit. Viola-waljed out w a brand new unit. Easy Peasy Lemon Squeezy!

Getting 2 or 4 years protection plan from geek squad is very affordable and peace of mind of item you purchased.. great plan, very fast action when something happens to your item.

I ALWAYS buy the Geek Squad plan. It has saved me more times than I can count.

the geek squad personel was excellent. helped me with my instalation and tooks his time to explain everything and showed me step by step what he was doing. excellent customer service

The Geek Squad warranty is the greatest thing ever! It has saved me money and hassle more than once. Best Buy and Geek Squad have taken care of me when I had my doubts that even they could cover it. I would never buy anything without the warranty!

Always get this warranty so easy to exchange and have piece of mind

4 years later and we are still in love even bought my mom 2 for Christmas.

Anything I buy from Best buy I always get the geek squad protection. Especially with pets and children it's always reassuring to have protection on my devices.

Always get the Geek Squad protection! Best customer service around and can't be beat! Alex is the top of his skills at this location and is always a pleasure to work, no matter the circumstances. It's nice to know someone is in your corner making sure you have the best experience possible.

If I buy something I want replaced after factory warranty expires I will opt for Protection plan if item is not super low-priced. I have had good situations using this option since we don't know what quality control was used on manufacturing of products especially those produced overseas.

I love how long you have support from the squad. Usually all issues are addressed in the first year but something always comes up unexpectedly and they are always there to help

This coverage gives me peace of mind for my ear buds. Nothing like knowing they will be replaced if they stop functioning like day one! Get it every time if you can. It sucks that they don’t offer it on Apple products- because it’s waay better than AppleCare imho.