Customer Ratings & Reviews

Great thing to buy when you buy your electronics and appliances to protect them in case of malfunction

Customer service was great with Geek Squad. The customer service representative was very knowledgeable and helpful. I was waiting on in a timely manner.

I would always recommend purchasing a warranty when buying anything that is electronic such as a television, surround sound system. This warranty is the protection when you Ned it.

Always get the insurance. Geek squad is legitimate!!!! .

Excellent purchase. I love Best Buy services. My favorite store.

I purchased the protection plan for my new TV. I used the old protection plan for the old TV. Best Buy gave me credit for the broken TV and I was able to purchased a new one.

I plan on keeping the Samsung 40" TV I purchased for many years and realize that most electronic equipment problems occur in the first 2 years of active life. I will be covered for that period and I do know that the GEEK SQUAD will have my back.

I do buy protection for all my entertainment equipment from Best Buy, you never know when and what may happen. The service for the 2 year protection contract is "just being prepared", in case the unknown occurs. I was so relieved when my PC had virus and the GEEk Squad fixed it up a couple of years ago. The service is at an affordable price too!

Their protection plan is great so whatever you purchase an expensive product I recommend you get it. Get home and use tour new toy like there is no tomorrow and get you money’s worth

Was simple decisions to add protection on tv. Don't know if will need, ever, we see. Had protection on a tv (plasma) a couple of years ago. Geed squad replaced with great speed, I just had to pick new TV they try very hard to make it right

Great experience and easy going . Quick response and experience

Agent came out to check on blurry screen. Said it wasn’t a good tv for streaming

I would never buy anything without this warranty ! It’s always nice to know it’s covered

The agent over the phone was very friendly about helping me with my broken tv to replace it with a new one. Once the delivery agent brought the tv however, he was not helpful about mounting the tv. I already have a TV mount but he would not help me mount it.

Nice to be covered incase something happens you never know

The Squad is just tremendous. Had one TV go out, and they replaced it no questions asked. Great Service

You guy are the bomb help me with my stupid tv Roma piece off junk I hope my 3rd tv work

A great protection plan from geek squad one of the best

Haven’t had to use them yet but I’m sure I will ones of these times and will ultimately regret buying from Best Buy

We haven't had to use Geek Squad on the particular device we purchase the plan for, but I think the extra protection is great to have on expensive items. We have benefited in the past.