Customer Ratings & Reviews

Affordable price and makes a lot of sense for a television investment

I was happy to purchase it because it came in handy when my TV started turning off by itself it was replaced seamlessly and the person at The geek squad was the next exceptional at his customer serviceability even though the manager of the store was rude to me

Ordered protection after my purchase. The customer service representative was great. Got the plan set up and paid for without going back to the store.

I buy Geek squad coverage with everything I buy from Bestbuy that costs more than two hundred bucks! I've actually only had to use the geek squad service once, but it paid for itself that one time for every time I've bought it! A laptop I bought my wife for school died during finals for her master's program and they ended up giving me a new laptop and they were able to backup all of her files and they were very fast with everything, so long story short; if you buy a major appliance or expensive piece of electronics from Bestbuy spend the extra money for the Geek squad service!

Didn’t used yet but never have any problems with this protection

Always there when I need them. They saved my life repairing my laptop!

Hope I do not need to use this. But bought an open box TV and this gives me peace of mind.

I always get the warranty package!!! Highly recommend! I had my previous TV from Best Buy and it went out after only 18 months. Best Buy replaced it and reinstalled the new one at NO Charge!

I had an issue with a defective product and after a lengthy discussion with customer support to prove that is was a product defect and nothing I did, my new product was delivered and installed 2 days later with the defective one hauled away. Had the customer service end of things been smoother, my rating would be higher, but overall i was glad I bought the protection and was very happy with how everything was handled once my claim was approved.

the geek squad plan has always been a reliable investment when my tech goes down

I’ve had extremely good luck with extended warranties. I’ve gotten a replacement for every item I purchased the plan for! The one TV I didn’t get one for, just burned me! It was a top of the line Sony and the repair estimate was $10,000.00!!! Buy the warranty. It’s worth every penny.

I enjoyed my 2years warranty and enjoyed be a membership

Great TV for an affordable price :) Has a clear image and sound and was very easy to set up.

This TV was exactly what I was looking for and for an amazing price. The picture and sound quality are both amazing and I am a fan of the Home Screen interface. The Samsung channels built in are great it seems they combine the channels from various free streaming TV platforms. This was a great buy and highly recommend.

Excellent coverage, you never know what could go wrong, No need to hassle going to the manufacturer, protect yourself It's an excellent price and product!

The service and support is excellent and Work They are very compliant and perform their work very well

The Best Buy Geek Squad Protection plan offers invaluable peace of mind. With this protection, I know my purchase is safeguarded against unexpected issues and breakdowns. The Geek Squad team is knowledgeable and provides excellent customer support, ensuring a worry-free ownership experience. It’s a worthwhile investment for protecting my valuable electronics.

When I got this TV it was because I notice small picture glitches with my old TV. When I called to see if I could get it repaired they said my TV might be too old. I was asked if it was under warranty. I said I believe so, but I'm not sure how long it was for. Turns out we bought the 5 year and I was in the last 5 DAYS if the warranty. I brought it in and as suspected it was too old to fix so they gave me the option to exchange for that same one of they had it (or could order it) OR to take the value of the TV b as store credit. Not the current value, but the value of when I bought almost five years ago. That credit bought me a Samsung 55". From a 40".

Unlimited 24/7/365 tech support on all the technology in your home, no matter where you bought it. Free support included for up to 3 PCs and/or tablets. $49.99 for in-home networking and computer support. 20% off labor for repairs and advanced services, and 10% off labor for custom installations.

By far the best protection plan for any TV . I wouldn’t buy a TV without this protection plan ! Tv bought in 2017 just had the screen go out on me , so Geek squad came and looked at it (now being 2022 and the TV is almost 5 years old ) and determined it couldn’t be fixed so I received the full amount of what I had paid for the TV , to purchase a new one. Once again , totally worth every penny and best protection plan that was easy to use and fast to fix the issue.