Customer Ratings & Reviews

I had Jason come over great Tec professionalism to the highest standard don’t think twice if to get membership do it it’s worth every cent and every dollar professionalism

I love this huge TV! The picture is excellent! The full-array local dimming on this TV outperforms my cheaper direct-lit 4K TV. Trust me, it makes a huge difference! Especially on newer movies with Dolby Vision, it is amazing! The pictures don't do this TV justice. Heck, even the demo in store doesn't do this TV justice! I did go over budget purchasing this TV, but even my wife is very happy with it. I think it's money well spent for the size and picture quality. Hope this helps

Geek Squad Protection has proven to be one of the best investments for anyone purchasing electronics or appliances from Best Buy. The coverage is comprehensive, the claims process is straightforward, and the service technicians are consistently professional and knowledgeable. Whether it’s a repair, replacement, or simple troubleshooting, Geek Squad delivers fast and reliable support that adds real peace of mind to major purchases. For the level of convenience, responsiveness, and protection it provides, Geek Squad Protection stands out as an excellent long-term value.

Bought this to use on my Series S, manual settings on the console will allow this TV to run at 1440p and 60Hz, even though TV is listed as 1080p. No HDR and only 60Hz, CEC is nice but the 1440p was a surprise. Speakers are downward facing and if something is under the TV it will sound acceptable, when playing music the loudest I have gone is 15 and while gaming I usually keep it at 10 or 7, it goes to 100. With a wall mount attached the TV screen sits out 5" from the wall, bezel is about as wide as a BIC lighter (thinnest point of lighter). No smart functions, no ethernet or wifi, but you can update the firmware with a USB stick and menu settings if need be in the future.

Hah! Just in time! I forgot that I had purchased the 5-Year Standard Geek Squad Protection plan until the other day when I found my receipt for TV. 11 months ago we bought a new 55" Insignia Fire TV. For the past month it has been changing channels in the middle of movies/programs and going to the TV Guide. Sometimes the TV just shuts off. So anyways, I found the protection plan, called Geek Squad and had an in person service call within 2 days! Now that is awesome service!! They come tomorrow. I hope they can figure it out as this new TV has been a lemon since we bought it last December 11 months ago.

People talk crap about protection plans but I used to work for Best Buy, and I'm here to tell you they have saved me SO many times. Its a just in case theory that I go by. What happens if it breaks? Can you afford to replace it out of pocket? Chances are "no". You have saved up to buy this item or you are putting it on a credit card, which means debt. You are spending your hard-earned money for this. Protect it!!!

Failures from Normal Wear and Tear: This includes issues arising from dust, internal heat, humidity, defects in materials or workmanship that occur after the manufacturer's warranty expires. Power Surge Repair: Covers the cost of repair if the product fails due to a power surge or fluctuation. Pixel Repair/Burn-In: For display products, it may cover repairs if the screen develops bad pixels (often a minimum number like 3) or suffers from burn-in (shadow image). Battery Replacement: Often includes a one-time replacement for the original non-disposable battery if it fails to hold a proper charge. 100% Parts and Labor: For covered repairs, there are typically no additional costs for parts or labor, with no hidden fees or deductibles for the standard service. No Lemon Benefit: If your product requires multiple qualifying repairs for the same issue, Geek Squad may replace it or provide reimbursement. Transferability: The protection plan can be transferred to a new owner if you sell or give away the product, which can add value. Reinstallation: For certain products like car electronics, if Geek Squad performed the original installation, they may reinstall the product after a covered repair.

I use to work at a dealership and if it’s one thing I learned you can’t go wrong in buying an extended service plan for any product. I have always purchased extended plans on everything I’ve ever bought.

I purchased the service contract just in case something goes wrong. I had a LG TV for two years prior to this one and had to replace the previous one since it constantly had to be re-set, black screen, etc. The service contract was worth it and the TV was replaced.

I recently purchased several items from Best Buy and I couldn’t be happier. Everything is working perfectly and the performance exceeded my expectations. Plus, the price was unbeatable. Highly recommended if you're looking for quality products without breaking the bank.

I always purchase my electronics and appliances through best buy. They always have the best prices and will price match if not. I always opt for the additional Geek squad protection. Ive always been satisified with the process of filing claims as its very easy. When looking at a big purchase I consider the length of the protection plan when choosing where I buy. Best buy always has the longest protection plans for the best price. Always buy geek squad protection you wont regret it!

The 2-Year Standard Geek Squad Protection offers solid peace of mind for electronics purchases, covering unexpected failures beyond the manufacturer warranty. Service is easy to access through Best Buy, with in-store support and straightforward claims. It’s not cheap and won’t cover accidental damage, but for higher-value devices, it’s a reasonable add-on to reduce repair risk.

Great TV at a great price. Picture excellent and sound quality good. Easy to setup. Took out the 5 year maintenance agreement which I have had on previous TVs from Best Buy and it has worked great replacing TV if unable to fix. Well worth the money.

Geek Squad service for my HDTV has been excellent in the past has a 70 Inch that went bad and could not be repaired cause the part was not available, So had to get another 70 inch Replacement from Bestbuy and it went well plus the extended warranty was great help.

Geek Squad provides reliable and professional tech support, making them a great choice for anyone who needs help with electronics setup, troubleshooting, or repairs. Their technicians are knowledgeable and courteous, and they take the time to explain issues and solutions clearly. In my experience, the setup and installation services were seamless. For example, the TCL TV setup was quick and efficient, and the technician ensured everything was working perfectly, including the Smart Fire TV features. Similarly, the PS5 Slim setup was handled with care, and the technician even walked me through some of the console’s features. The only reason I’m giving 4 stars instead of 5 is that the service can be a bit pricey, especially for minor issues that might be resolved with a little more time and research. Additionally, scheduling availability can sometimes be limited, depending on your location. Overall, Geek Squad is a trustworthy service for those who want peace of mind and professional assistance with their tech needs. I’d recommend them to anyone who isn’t tech-savvy or simply doesn’t have the time to handle setup and repairs themselves.

Was offered to me while I was in the check out line in person as manager of store went above and beyond that day to help me with a gift for my grandson

I personally have not used the protection but what I do know is that they fix it there I love that because I know I can get it within a week instead of waiting for a new tv like other retailers have and there is no hassle

I recently purchased the 2-Year Standard Geek Squad Protection plan from Best Buy for a new laptop, and it has proven to be an excellent investment. Knowing that my device is covered for the next two years gives me tremendous peace of mind, especially considering how much I rely on it for both work and personal use. The coverage offered by Geek Squad Protection is comprehensive. It goes beyond the typical manufacturer warranty, covering accidental damage, like drops or spills, which are some of the most common issues you might face with a laptop. It's reassuring to know that if something unexpected happens, I won’t be hit with expensive repair bills or have to deal with the stress of finding a reliable repair service. What really stands out is the quality of customer service provided by Geek Squad. The agents are knowledgeable, friendly, and always ready to help with any issues. I had a minor problem with my laptop’s performance a few months after purchase, and the Geek Squad team handled it quickly and efficiently. They ran diagnostics, fixed the issue, and had my laptop back to me in no time, all without any additional charges. The protection plan also covers the hassle-free replacement of the device if it can’t be repaired, which adds another layer of security to the purchase. The ease of making a claim, whether in-store or online, makes the process straightforward, and the turnaround time is impressive. While some might view extended warranties as unnecessary, the Geek Squad Protection plan is worth every penny for the peace of mind and excellent service it provides. If you’re purchasing a valuable device, I highly recommend opting for this plan to ensure you're covered against unexpected mishaps and technical issues. It’s an investment that pays off in the long run, providing security and support when you need it most.

I have received top-quality service from the Geek Squad for my two computers this past year. The Geeks are competent, readily available, and very patient and kind! They work with all ages and levels of competence. I am 91 years old, and my Best Buy Premium Yearly Membership (approx. $179.99) is one of the best investments I made!

It is a good option for securing your televisions and having peace of mind regarding the longevity of the devices.