Customer Ratings & Reviews

TV failed in 11th month. Good backup decision. Buy

It's always worth protection just in case. My t.v. had a dead line of pixels and Geek Squad was super fast and nice to come help me return the t.v. for a refund. Waiting on Samsung's 2021 micro/mini l.e.d.'s.

It’s been ok. They deff are helpful. I had a replacement remote ordered but it was the wrong remote. Hopefully they will fix this soon

Haven’t had the opportunity to use it yet but I’m sure they are reliable

love the Geek Squad. They really have saved me Alot of times. They have saved my computer by either doing major overhauls or helping me over the phone with computer issues. Great techs when needing home service.

Geek Squad agents are truly experts in computer diagnosis and repair. We have had several computers repaired by them over the last several years, and they always diagnose and fix the computer correctly the first time! We have recommended them to many friends!

If you're buying high performance equipment, this is worth it. I've had several TVs and items have failures and working directly with Best Buy/Geek Squad is far faster and easier than with the manufacturer.

Simple advice from a geek squad representative helped me complete the set up on my own.

Have not used yet but will definitely enjoy if i ever need it

Warranty is amazing cant buy new stuff without it. Geek squad has been very helpful thanks guys and gals

best buy and their employees are always taking care of me , thats why i keep going back. love this place and their people.

I love the fact they offer alot of different services!

The team came as planned removed old stove had new one up and going in less than 30 minutes great service and experience.

I have always heard good things about the geek squad. So when I purchased a tv. I made sure to include them with my order.. havent had to use them(thank god) however its peace of mind know i can if need be!

Purchasing a extended warranty is something always want but get scared to deal with companies on another level of customer service and understanding. Geek squad make things so easy and no hassle.

Unless you dont invest in added protection on your purchases

Geek Squad never used but heard a lot of good just hope I never need to use the service.

My TV was broke and they explained what needed to be done or gave me an option for a gift card. I was very satisfy with my option.

Had protection on old TV. When it failed after 3 years, Geek Squad replaced with new same model TV. No questions or hassle.

We don't always purchase an extended warranty, but considering the quality of some TV's these days it was chosen. If the TV happenes to fail in the 5 year Geek Squad warranty, a new TV of same size willll be substituted as the original will most likely no longer be available