Customer Ratings & Reviews

Good add protection highly recommended to protect ur warranty

Over all I am satisfied. I owned an older model—store bought, new—for 7yrs. before it stopped working recently. so I decided to buy the newest model. I must say I am extremely satisfied. Video, sound, and gaming graphics—all which pair nicely with my ps5–are superb. The size is perfect for the bedroom not to exaggeratingly huge or small and I had to stop using my sound bar because the sound quality of the new tv was exceedigly better—the tv being mounted. Overall extremely satisfied.

Geek Squad add on when buying a system a must. My LG TV quit after a year. Geek Squad replaced the TV and did the reinstallation. Worth the cost

can only be used once and after that it s void on any other fix from what on was told by greek customer service after the fact

My computer was not working well and they worked on it to get it running efficiently.

Simply a Joke! Our Samsung fridge went down under our Geeks quad warranty. It works like this: First You deal with an international call center that could care less about your American problems. Next a geek squad service guy with limited repair experience will show up week 1, then after they can't fix your problem the following week another service guy from another company will service the issue and won't fix your problem. Finally, week 3 a service repair man from the same company as last will show up to repair the unit hopefully with parts, if not you should expect four total weeks for a refrigerator repair. Now if the unit that was repaired goes down you should expect the exact same routine leaving you with $500 in lost groceries, hundreds of dollars in meals away from your home and literally 2 full months to resolve the issue. We chose to buy another refrigerator elsewhere since we could no longer wait.Finally, after 2 months we finally received an ins store credit for the full amount of the fridge which did not apply to our new fridge we bought elsewhere and the broken down fridge for us to throw away with no help from Best Buy! Shame on you Best Buy!

If that's what you want, try the protection, but most Insignia TVs really don't require it (my personal opinion).

Cool that is included. Honestly is helpful because not many Apple stores are nearby but sometimes I feel like I should just go to Apple instead. Also, some interactions I’ve had previously with the TV not the greatest customer service.

Haven't used it but if I do at least I know I have coverage

The agent that came to my home told me that instead of getting a new Roku remote and trying to figure it out with my older tv and Roku 2 player, just go ahead and get a Roku tv. He was able to find a Roku tv that would fit in my entertainment center on Best Buy's online store. All I had to do was pay for it online and wait for delivery. The tv came in a couple of days and set up was easy and not complicated; now I'm able to watch my channels! Thank you!

Can't go wrong with a 5 year warranty on your bigger investment in your house. Have used Geek Squad previously and was happy with their customer service.

Hopefully don't need to use it but good to know I have the protection for 5 years considering how often electronics tend to break early.

They are always available to help and support. I am very satisfied

Excellent service, professional and very transparent.

Dreaming on my next new product from Best Buy! Please make it possible for me.

[Employee of bestbuy] The amount of times something seemed to just go wrong due to my luck with technology I've decided to get warranty on everything I buy now haha and it's already been worth it!

Best warranty and service for the price. Geek squad deliverd my tv to replace a faulty one after 2 years. They even removed and took the old tv with them.

Great coverage! If anything happens for the next 5 years Best Buy will replace or fix my car radio.

I normally don’t buy an extended warranty but due that the tv is a fair condition item and open box I decided to secure the investment.

I had an excellent experience with Geek Squad! From start to finish, the service was professional, friendly, and efficient. The team quickly diagnosed the issue, explained everything clearly, and made sure I understood my options before moving forward