Customer Ratings & Reviews

Dont buy from best buy!!!! They used to be good my TV messed up and we called them cause they can be fickle on what they do and say. Ive returned tvs for store credit before to get another brand cause the one i had has issues. This time I asked about it and they said i would have to have it brought in then sent off for repair. Or someone come to my house ive had people steal from me before i do not let people in my house. I told them that I wanted to do a warranty and then was going to buy a more expensive tv. They told me that i could not do that then transfered me to a supervisor who said yes it would be ok let me get you to another department. That next department pretty much told us to send it in or nothing at all. So like normal fashion with best buy its up to if they feel like letting you do it or not. I just had swapped out a bad router for a better one and guy at register said yes you can do this. But about a month or 2 later they wont let me exchange my tv? It has panel issues I spend most of my time at home due to not being able to work cause of a back injury so if i have to send my tv back for repair i will have no way of watching tv. But its cool i wont be buying from best buy anymore and i have slowed down over the years buying from them i was an elite member spending over 7k a year with them but as i said no more.

I’ve used geek squad for 10+ years. Honest support staff that had yet to disappoint

Solid price for 2 years. Hassle free easily handels most things

Excellent service I always buy it and when needed it I I have an excellent response. I always recommend it and purchase it for the products that apply.

I like to get the geek squad warranty with tvs because if something happens, they will come out and fix it. 180 bucks is a little expensive but if you split it up over 5 years, it's really not bad. I believe it is worth it to get.

Would recommend with any purchase. Has saved up from so much money.

I always get the protection plans for my large price purchases.I have used the protection plan on my televisions before and best buy scheduled and sent a repairman and if it couldn't be fixed they replaced it.

O really like this service on all my appliances. A must have to protect any Tv over 5000 and for all your appliances. Have had only good experience when I have used it!

We always buy the protection plan for our electronics and they have never disappointed. They provide the assistance and guarantees that they state in the contract.

We always buy the protection plan for our electronics and they have never disappointed. They provide the assistance and guarantees that they state in the contract.

One of the main reason I shop at Best Buy is because of their amazing warranty. I’ve had to use their warranty on a few occasions and it has always been hassle free.

Not sure yet how this warranty works will look soon

I've never had issue with any protection on anything I purchased with Best buy.

Just love them i call them and answer my questions not only that they sent someone out to check it out

Great to have! Not expensive to have. Would definitely recommend

I must say that this protection plan is worth every penny.

I have only once not buy the warranty and that one time I didn’t the tv starting having issues! The other 3 times I got the warranty I have not needed to use it yet! It’s worth it just in case!

I’m protected for 5 years for my LG television. A good bargain!

Although we have not used this yet (Thank goodness) we know it's worth what paid for because we had this with our last Best Buy TV.

It's just like any other insurance product. It's worthless until you use it. We have had to use Geek Squad protection twice and it's paid for itself 10 times over. It's hassle free, it's simple, and 100% worth it.