Customer Ratings & Reviews

I got burned (pun intended) with my Sony A1E OLED with a couple burn ins in just owning it for 2 and a half years and didn’t have coverage. Upgraded to the LG GX OLED for my new XBOX Series X console and couldn’t be happier. I now have peace of mind knowing Geek Squad will protect from burn ins. I have used Geek Squad in the past for a product and the service is the best. No haggle or hassle. If you purchase a OLED tv I would highly recommend purchasing from Best Buy along with the geek squad protection. I purchased the 5 year plan. The cost was fair.

This has saved me a lot of money over the years. I have had this for several years.

TV I purchased had a bad board. They replaced the board at no cost, but still had issues. They were able to replace the TV with a brand new one (newer model) at no additional cost, and they even threw in another warranty for free!

Very helpful with setting everything up and explaining products

Was going to get the 2 year plan, but decided on 5 year after some thought. With the 2 year plan you are paying for one year after manufacturer warranty expires. My new TCL 75 inch TV is covered and I am pleased. Had the plan years ago on another TV and when that could not be repaired , the warranty company gave me a code, I walked into Best Buy and picked a new TV... no money out of pocket, so prior use and peace of mind !

Fast help and great customer service. Helped me to get a replacement fast and easy.

Great and reliable/ I always purchase the plan to give me peace of mind/ I always know I can come into the Best Buy and they will help me with what I have a problem with.

Geek Squad.delivered my Toshiba TV 55 inch right on the day set. and brought into my house carefully.

What else is there to say. Easiest warranty program I’ve had. I buy it with all my major purchases. I make those purchases at Best Buy because of it.

Always amazing to have geek squad there & have my back when something needs a repair

I always get a warranty from bestbuy on big ticket items, and i defenitly feel better about my purchase.

Hoping getting this this time it will truly work if something happens

This product came in handy on several occasions. Would definitely recommend when buying products from Best Buy.

I always get the total protection. I guess it was called geek squad before but now it’s total and it

Always buy the warranty that's what my mama says..

Geek Squad Came Through with the Factory Warranty did not!

I recommend being part of this squad, it offers you the best guarantee and helps your purchases.

Thanks to me purchasing this extend protection I was able to get another newer version tv. When my went out

Overall a great deal for 2 yrs protection, especially with young children in the household!!

Just over 4 years ago, when we purchased a 70” tv and sound bar, we purchased the Geek Squad delivery & installation as well as the 5 year protection plan. In all honesty, expected the 5 year warranty to just go unused, as most warranties do. Just over 4 years later, when the television began showing signs of a bad LED panel, we placed the call to Geek squad. The hardest part was just getting connected, waiting 32 minutes on hold. But, once on with the agent, everything went smoothly and efficiently. The tv was deemed unrepairable, so a credit was issued towards a replacement. Because Geek Squad was originally purchased, it was included with the replacement - ALL of it - delivery, install, hook-ups, haul away. This policy became money well spent! And needless to say, we purchased the policy on the new, replacement television.