Customer Ratings & Reviews

This has been the complete failure for TV replacement. Manufacture only touts that they are working on firmware updates and keep asking us to wait until they fix the issues and then bestbuy keeps touting that it is only up to the manufacture to handle all the issues within the first year. Have been stuck with a frustrating family situation when ever we try and turn the set on and make it work right with the new gaming machines. This turned out to be a big joke. BestBuy is certainly no longer the company they used to be. They took care of us for years and the last 3 -4 years has been a nightmare of experiences and Sams and Walmart have never failed to just address the problem and take care of it immediately and on several products we didn’t even have the extended warranty. They just seem to stand up for the consumer and try to do the right thing, not the corporate thing. We have since stopped over 33 people and family from doing any future business with BestBuy.

Have enrolled for geek squad so that extends my warranty by 3 more years

I haven’t had to use this protection plan yet but I’m glad that we bought it

Smart move to invest in this insurance. We always buy geek squad insurance for everything.

They make it very easy to replace things no hassle at all

This will help prevent unnecessary intrusion into the laptop and prevent viruses as well.

Need to have the tv protected because what are you going to do when it stops working lol.

Nice and helpful sales people. Haven't needed this yet but have peace of mind.

I will always have a geek squad contract. Always very helpful. Save us many times over.

I recommend the Best Buy service all day everyday. You have some of the techs in business

Great warranty will cover most things that will happen, worth the buy.

Purchased geek squad extended warranty for 5 years. Hoping that I will never have to use it

TV mounted on wall. No problems. And all programming was correctly done before leaving

You should always get the protection. Best Buy is really good about helping when needed.

Definitely worth the cost and peace of mind to accomopany my TV purchase.

Awesome support!!! Clearly explains in a way non technical savvy people can comprehend.

Good to be safe tv anything from electric tools to tvs laptop and the other you never know

The Geek Squad technician really tried his best to fix the TV. He was very friendly and professional.

Received very good service and help to load TV up on truck.

The agents set up my tv and the stand it’s setting on in a timely fashion.