Customer Ratings & Reviews

I really appreciate Geek Squad, their culture, and commitment to the customer. I rarely need them but when I do, they make it easy.

Haven’t had to use it yet but good value for what it covers

Got the protection plan just Incase because of the tv that I bough that I was told was a hold I say tv edition made for Black Friday so for 2 years I’ll be protected if the tv happens to internally not work well so I can get a new one!

geek-squad rocks and best buy treats u with high priority when u have an issue no hassle service and they are so knowledgable

Purchased the 2 year protection, but have not had to use it. Have had great response with this service in the past so felt it was a must.

AWESOME CUSTOMER SERVICE. THANK YOU FOR YOUR HARD WORK.

I can feel safe with the coverage , I have now. Had a TV that seemed perfect in the beginning, however, I didn't notice the sluggish remote signal, after the 1 year warranty on $1300.00 worth, BB still swapped it out. Proud of the $169.00, I spent on protection.

Great tv excellent image quality resolution, I use it to watch movies and play games on my PS5, I recommend it to anyone

Hope to never use but wish I had bought it last time when my tv started playing up after two years and I spent a lot more to get repairs completed.this time there won’t be any issues hopefully or it’s less than a dollar a week to guarantee resolution.

I absolutely love the Geek Squad. Anytime I call with any questions (no matter how simple, hard or ridiculous) they find the best answers and give the best advice. The reason I insist on purchasing all of my electronics at best buy is solely due to the Geek Squad.

VERY happy with the Geek Squad's delivery and complete set up of our new Samsung TV. Glad we got the 2-year Geek Squad Protection.

I can really appreciate the protection plan & the geek squad. It's really a great idea to get the coverage on everything. I had my tv almost a month something happened with red dots throughout the tv & there replacing it at no cost to be brand new. Always get the coverage!!

Best coverage money can buy!!!! They will not hesitate to completely take care of your issue.

They are always amazing and knowledgable each and evey time I have had to call or have them fix something.

I haven’t had to use my product protection yet, but I’m sure it will come in handy if I need it !

I love the new tv i got .You cant go wrong with any of the SONY Bravia They will last at least 20yrs..

Geek Squad is a value for your products you buy. Technology now cost you a penny plus. With this Computer Gaming Model this plan can save you Lots of money. Have used the warranty a couple of times vs having to pay FULL price for a new one.

Purchased the 5 year warranty since so many electronics don’t have a long life span. It’s inexpensive and hopefully we never need it, but we have the peace of mind.

Really comes in handy for technical difficulties and saves a lot of money when in need of a replacement. Very informal and patient.

The geek squad is always there to answer any questions i may have and are very helpful with fixing issues.