Customer Ratings & Reviews

Had a dark spot on my previous tv after a year and half. Geek squad gave me close to what I paid for it. The 800 number wanted to replace the tv with a smaller one or give me close to 200 less than what I had paid for..make sure you go into your store if you are not happy! They will take care of you there! I love my store!

It's an OK TV. Nothing special about it. Had a 2017 samsung 4k UHD before. Really it doesn't make much difference for regular viewing. OS did not feel friendly either. If you have an 4K UHD tv stick with it or go for maybe OLED TV.

The geek squad is also so helpful with computer and tv repairs.

Purchased over a year ago and still going strong. No lines or bad leds Would purchase again! Recommend this item.

Fortunately we didn’t have the need to use this but it is always good to have the protection because 9 times out of 10 when you don’t have any protection is when the issues happens.

The warranty and geek squad is my main reason for shopping BEST BUY!

Best buy warranty are cost effective and straight forward. When purchasing an OLED tv, the warranty cover screen burn, which I consider essential coverage for an OLED tv

awesome tv , a huge upgrade of the one have years ago, no we can enjoy watching series and movies, so easy to setup

I never had any problems with customer service In my visits they were very responsive and courteous and helpful

Best Buy's customer service has always been tops when I've ever had issues with any products purchased with the available extra warranties, plus the manufacturers warranty. It's Best to Buy the extra protection, from Best Buy!!

Awesome service by the geek squad. Great to have because you never know when you will need it.

EXCELLENT EXCHANGE SERVICE BY LOU IN FLORIDA NICE CHAT

good tv , great picture. wonderful size not too big or too small

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Geek squad is always good to have if I can insurance on your TV. It’s always nice and it eases your mind knowing you have insurance on your TV or your appliances.

This 2 year protection plan came in handy once my tv stopped working almost 2 years to the purchase date. Geek Squad mailed it out to be diagnosed and within 2 days I received an email that my device would be replaced. I went in and was given a gift card.

I had to geek squad on my 65 inch color TV in my computers. They were good anytime I bought a back I had a problem somebody came out no problem. Thank you Best Buy.

Haven’t needed to use this and hopefully won’t. But I wished I had it on my last television that went out after a year and a half. Could have saved hundreds of dollars.

My tv was mounted and installed by two of the most intelligent agents they could have sent my way. I felt very comfortable having them to work in my home. The patient they had explaining the ups and downs of have to maneuver through the channels was a plus.

Bought five year for our expensive oled tv that was purchased on holiday sale. Used it to have techs virtually help me with some picture setting issues. Used some of the TV savings to get five year so don’t have to worry if need support.