Customer Ratings & Reviews

Geeksquad has been a HUGE help with several items over the years. Ill honestly never buy a big ticket item with out their extra coverage. A+++ service!

Overall satisfied by return and replacement. However, telephone communication regarding whether warranty would transfer to replacement and help set up when delivered was was very poor. What we were told over the phone and in the writing on the email confirmations was misleading at best. Be very sure you understand 5,year warty does NOT trnsfer to replacement TV even if 4 years were remaining on contract. And unless original set was set up by Geek Squad, they drop the box off and leave. 75” set is hard to hand for two people in 65-75 year old range. Get the correct answers in advance!!! Would still recommend Geek Squad, but watch your back.

Always always always get protection plan. I have kids and every time I have skipped it it's been damaged by my kids within a week.

I have this protection plan on every device we have in the house and it’s a great investment especially if you have children.

Haven't had to use it yet but the claimed support problems are great and like the convenience of dealing with them through bestbuy. I'll update the review of I ever end up using this warranty for tv repair over time. Reasonable price for 3 yrs of coverage.

Thet take care of the issue at hand.....Buy it as a membership, and all your purchases are covered, instead of purchasing it for each item.....Im almost 100% You guys are awesome!!!!!!

This service provides a great amount of peace of mind on purchasing something reasonably expensive for me such as a TV or gaming console. Because of this warranty I have been able to have defective equipment be repaired or replaced by a working one without much of a hassle or tedious paperwork.

it is an awesome TV. Easy to use. Perfect for our living room

Has great sound, excellent picture quality, the remote is a little funky so purchased a different Samsung remote and it works great on the tv. Definitely would purchase again.

Worth it! Changed my TV three times in three years due to normal wear and tear. For each replacement did not have to pay more $100 for my new TV (each a different brand). Never get a TV without this warranty.

Well its geek squad. I don't buy anything with out it. Always been able to work any issues with the items i have protected by GeekSquad. Excellent service.

Knowbody not any store I know can beat best buys no hassle geek club or warranty. Every single time I had to bring a product back never had a problem. Computer problem they take care of it or replace it. Best Buy is the best when comes to warranty and geek squad

The Geek Squad people are very friendly and professional. I buy most of my electronics at Best Buy and use Geek Squad Protection for all of my expensive purchases.

I had this plan for my 2018 55inch Sony x900f and the panel went out last month. Best Buy replaced with the 2022 65 inch Sony x90k and another 5 year warrenty. I could not be happier.

I always recommend purchasing the geek squad warranty. The convenience of them coming out to your house instead of having to take your device to them is so convenient. No matter the item or price I always purchase extended warranty at Best Buy.

I always try to buy all my electronics with the Geek Squad Protection. The last time it was kind of a hassle while bringing my grand Baby’s broken iPad by they finally worked things out. The only issue I had encountered

I’m very happy with there service very friendly and helpful best customer service I’ve ever had they really know how to keep there customers happy. Just wish there warranty prices was a little cheaper $500 for 5 year warranty for my oled c9 I think it’s a little steep

The agents did a fine job of installing the TV and the wall mount.

The agent had great customer service and great communication. He explained every step in the process of fixing my tv and made sure all my appointments were scheduled at convenient times for me.

I grabbed this two-year protection plan to add to the base coverage on the Insignia TV at the time of purchase. Having the additional "Geek Squad" protection gives me additional peace of mind (especially considering this unit was purchased for my son's usage. Bear in mind this coverage is only on the parts & labor - it does not provide accidental damage protection. Still, for my purposes, it was money well spent.