Customer Ratings & Reviews

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I’ve only had to use the service once for a damaged TV. The team was very professional and provided great service. 5 stars.

The warranty I would recommend to anyone Thanks for the warranty process

The warranty I would recommend to anyone Thanks for the warranty process

As always, cannot go wrong with this protection plan! Very reliable and useful when needed and provides peas of kind for all major purchases

It’s worth it if you purchase something expensive. I bought a tv couple years ago and the screen stopped working a month ago. I had the warranty and they help me get a credit towards a new tv

Purchased the extra protection for the new TV we purchased as it was inexpensive, that being said it was a "just in case" purchase and hopefully we won't need to put it to the test.

The gentleman at the Geek Squad counter was very helpful with giving me ideas on what could be wrong with my tablet. Although he was unable to fix the problem, he did his best at trying to help and gave me advice for when I contacted Samsung.

I bought the Geek Squad plan to protect two of my Samsung TV purchases. The plan was better priced than the competition and it also offers two more years of protection for a total of five years. Recommend anyone purchase these plans on TV's.

I’ve usually had good experiences with Best Buy after sales support even compared to some of the manufacturers. And the simplicity of walking into a nearby store vs dealing with a manufacturer makes this very worthwhile.

I recommend everyone to buy Geek squad protection - it will come in handy of there is any issue with your tv

I have not had to use it yet, but for the price and duration of coverage, this is a must. Lower price point than plans I reviewed from competitors.

[Employee of bestbuy] Very good, helpful and easy to use I recommend to get this service

Excellent value for a two year warranty I didn’t hesitate to make the purchase!

Good service but the salesman don't seem to have the same story on what it covers or how to use it. I canceled the protection after I returned the product due to it stopping working.

for tv it was kind of brutal . The tv was broke the guy had to come out and change the main board in the tv before giving us a new tv. So this took almost 2 months. We did not have a tv for almost 2 months Every time they came they had to replace the same thing ... The tv was 500 dollars instead of replacing it they spent 3000 on 3 boards that did not work, whatever they had to pay the guys to come out and work every time for 2 hours, This was honestly ridiculous. Nothing made sense. luckily we finally got the replacement after the 3rd time and thats the only reason we get 1 more star.

Very good quality TV brand an looks even better hanging in my living room wall

Amazing service ver professional def always use them

Purchased this to go with our new home office printer and I hope I don't need to use it but good insurance if the unit fails and we need it replaced. Giving it 4 stars because I haven't actually ever had to use one of these protection policies so I don't know if there will be any kind of hassle in actually doing so.

They are super friendly an knowledgeable an let you know how to go about setting up your electronic you get