Customer Ratings & Reviews

Geek Squad protection is good when you need it. Insurance.

Replacement rules are a joke! My Samsung 50” QLED TV started showing black lines at the bottom so naturally I called geek squad to troubleshoot. The Geek Squad guy (who was very nice) determined I was not at fault and that it was a quality control issue so the tv needed to get replaced. He got in touch with the “GEEK SQUAD EXHANGE SUPPORT TEAM” and facilitated the exchange process. When I followed up with the Geek Squad Exchange Support Team, I was initially assured by the representative that I would be refunded the amount that my tv was worth or at least an amount that was very close to the original price that I paid. THAT WASNT THE CASE! I was shortchanged over $120 short of the original price of my tv. I WAS LIVID because that is so illogical to me! I asked if my particular tv that would be getting replaced (50” samsung QLED) had depreciated since I purchased it last year. The representative said that the shortchanged refunded price was not due to depreciation. The reason was they use a moronic and flawed computer program that determines the comparable price to be refunded. Once my tv’s info was entered into this computer program, it turns out that my particular tv “doesnt exist anymore” so the next random tv with so called “matching specs” had to be chosen. Well this sucks because the tv chosen was $200 cheaper than my tv and didnt even have the same specs! That is not comparable or close to the original price like the rep assured me. So Im out over $120. AND CHECK THIS OUT! A newer version of my QLED tv WITH THE EXACT SAME SPECS is currently for sale now on Best Buy’s website. And guess what? It is exactly the same price I paid for my “nonexistent” model! THAT IS WHACK BEYOND COMPREHENSION! This is the last time I buy a tv from Best Buy because their contractual terms for replacements need to be completely REVISED! If your tv breaks & you choose this service plan, you better pray your particular tv still exists if it breaks. If not, you face being CHEATED OUT OF YOUR MONEY!

It good to know that my product is covered by the very store that I purchased it from.

Overall the Geek squad has been awesome. The installer went beyond requirements.

You could never go wrong with Geek squad equipment protection. Purchase protection on nearly every item

You could never go wrong with Geek squad equipment protection. Purchase protection on nearly every item

A friend installed and mounted the tv. It working pretty good.

Made this purchase based on previous business with company twelve years ago. Greatness remains.

Great product tha services it purpose and recommend it to anyone looking for protection for there tv.

Protection plans provide peace of mind and any needed repairs beyond the manufactures warranty!

protection is a must around my home with a teenager that uses alllll his devices

It is 100% worth it. Now some words to reach 50 characters

Always good to have an extra protection on your purchases at an affordable price.

We haven’t had any problems with our television but buying the insurance let’s us not worry about the possibility. Well worth the price.

Amazing protection plan that ensures your electronics are safe from any harm that can happen to them.

The Geek Squad is awesome. They are available almost every time I need them! their service is great!

The agent was able to fix my TVs sound problem and he explained how he did it. He was great

Would recommend this for every purchase. If you are experiencing any issues the geek quad will help

This Samsung 8 TV is a new replacement for a defective Samsung TV. Best Buy conducted good business

The price is a tad much, but having that warranty is a must with all electronics if need be