Customer Ratings & Reviews

The mounting of the TV went smooth. Technicians were on time and cleaned up their area after mounting the TV

The agent, Dulani, was great. Came out pretty quickly, recognized the issue, and set the wheels in motion for a rapid resolution. Money well spent!

This is an EXCELLENT service is good to have you never know when you going to need it

So Far I have not needed to use this as the TV is working fine. I have only had it for about a month.

The 2-Year Standard Geek Squad Protection is a very important addition to any appliance or electronic purchase you make at Best Buy. It gives you the added confidence that should any problem arise with the item, you know that the Best But Geek Squad team is there to assist & rectify any problem with your product. It is a very good addition to any purchase you make both for yourself or for items purchased as gifts.

Good to have for any device inconvenience that may and can occur.

Geek squad arrived on time, did a wonderful install on our 65" screen, wall mounted, with sound bar, providing explainations as they proceeded.

5 year Geek squad protection is an important addtion to have when you buy a new TV. They will come to your house to fix it and if it can't be fixed they will replace the TV with a TV with dollar amount up to what you paid for the TV.

Again, always great service, advice and kindness .

I bought 3 TCL tv's online and used the curbside pickup. I was greeted quickly when I arrived. They were very professional and courteous.

At first i wasnt to sure about getting this, the TV was already expensive enough right but then it was brought to my attention that anything could happen and in the past i have had TVs damaged without having a back uo plan, getting this protwction plan was and still is a great choice if you truly want this TvlV for ling term.

Always get the Geek Squad to back any purchase! I’m a firm believer of extending the warranties from any and all purchases! A small cost to add it now could save you a lot of money down the road!!

This product is durable and worth the money. Great product

First time trying xumo tv. Its great. All apps in one easy to use ui. Tv has hdr. Great features at a price that is more than reasonable.

I always buy protection when being open box items and computer accessories.

Luckily, I have not needed to use this coverage or plan so far and I'm helping that I never will, but it is very nice and comforting to know that it is there. Should I need it? And I can say from experience in the past that the geek squad is more than qualified and knowledgeable to handle any issues that you may have and need to express.

They come out pretty timely, but never does one visit suffice. THey always have to come and diagnose then order parts and then return sometimes up to 3 times. But the service does cover repairs, and if the same problem exists 3 times, they will replace your item.

THIS IS NOT A GEEK SQUAD REVIEW!!! THEY DID NOT INSTALL. After I found where the A/C in was (never even addressed in the install sheet), the TV has a great picture and almost everything seems to work just fine. The extras are super. The only negative thing is that (unless there is more hidden information) when I plug in the "Audio Out" to another device, it bypasses the TV's sound. I didn't downgrade the rating, but if not something I can fix, doesn't detract form the overall score for the unit.

I have always found the geek squad protection to be worth every penny. The sales people have always been courteous and accomodating!

After purchasing a high end 4K HDTV, the Geek Squad Protection Plan is confidence that help is close by if ever needed. The price of the plan is also less than most others. In the past, the Geek Squad Protection from Best Buy was quick, friendly and satisfactory. This makes everything about buying the new TV worry-free.