Customer Ratings & Reviews

So worth the cost! These guys are true professionals. No way I could have set my TV up without them. Super knowledge about product and what was needed to get the most out of it. Kind, courteous, respectful and extremely patient. Incredible customer service!

The geek squad has helped me several times with my purchases. They are great and well knowledged on several things.also the coverage of my purchases is worth the extra money.

The agent set up my TV and downloaded all apps for me!

Ive always bought protection from Best Buy Geek squad. The swrvice was affordable and prompt when something is needed.

After wandering the Internet for a few weeks looking for the best option for a TV, I came across this unit. I was concerned after calling Samsung and them telling me that it did not support Plex. I went into the local store and was looking at another system and while talking with the guy about the TV I came in for he brought my attention back to this one. I explained that I called Samsung about the Plex issue, but he was certain that it supported Plex. So we got the one on the internet and after a quick update it loaded up Plex... I couldnt have been happier!

I was very happy with the expertise the two geek squad members who installed my Sony tv and removal of my old set

I always buy protection when being open box items and computer accessories.

[Employee of bestbuy] Geek Squad Protection is a must have on basically anything with how useful it is

My girlfriend and I purchased the Vizio 50" M50-D1 Smartcast without knowing exactly what to expect because that model was in between the ones on display at the time. Let me tell you though, that i was blown away by this TV! We hadn't even realized until unboxing it that it came with it's own tablet/controller, which is a cool bonus feature. This 4K TV far exceeded all of my expectations, looking as crisp and vibrant as some of the much more expensive competitors on the market. For the price, you absolutely can't go wrong!!

It’s a protection plan, I mean what can you really say?

The Geek Squad took great care of me during the service and replacement of my TV

Highly recommend extended warranty through Best Buy! The entire process is easy, and the techs are prompt and professional. They really took care of all my needs right through setup and walk through.

The protection plan is good overall. What I don't like is it doesn't kick in until a year after you purchase which wasn't obvious when I bought the TV. You have to go through the TV provider for the first year on most models. So, basically, you are paying for a 4 year plan instead of a 5 year, because you can't use the plan in the first year of owning your tv. The bottom line, you shouldn't be charged for a 5 year plan if it is only good for 4 years.

I love the geek squad service i can be relax if somethings damage they fix it fast and no cost

Love the Geek Squad!!-Always Professional and Friendly and very knowledgeable!!-They did an amazing job for me!!

Doesn't matter what the issue is, Best Buy is always there to fix it or replace the item. I got this with my mom's Samsung TV and there was a dark cloud spot on the screen. Samsung refused to fix it it. They said it was "tolerable for them." I called Best Buy and emailed them the pictures. They told me to bring the TV in and they exchanged it.

Can’t go wrong with the Geek squad!! They not only know about tv’s, computers & laptops but cell phones as well!! 2 thumbs up!!

Agents lead me to the right product for what I needed

Geek Squad is also there to help and assist you with anything you need for any device

Avoid the hassle and expense of buyi g a new tv. I had two tv fail after 3 years. Both were covered by the 5 year extended warranty and either fixed or replaced without any hassle. I bought a plasma tv 14 years ago and still works without issue. These LEDs are less reliable