Customer Ratings & Reviews

TV I purchased had a bad board. They replaced the board at no cost, but still had issues. They were able to replace the TV with a brand new one (newer model) at no additional cost, and they even threw in another warranty for free!

The geek squad protecrion was a very good buy being that my items usually hv slite problems not all the time some times

5 year service plan awesome price $249 and glad I haven't had to use it

Always a good warranty to have and utilize with any product.

One of the best AMC provided by BestBuy. It is always recommented to get this protection for the peace of mind for costly devices. Pros: 1) Excellent service. The excecutives how handle our calls will make sure we are comfertable and serviced well. 2) Ease of contact - 24X7 some one is available to help us. 3) Knowledgable service persons - The person who comes home for the service / at the station are well knowledgable about the object they are working on. 4) Excellent exchnage policy. If the object is non repairable, the company will refund the fill amount (including the tax) for an excange (if the same item is not available any more). The cons i felt on this program 1) Little more expensive than the other company AMCs. 2) Some time in-home appointments takes some time (but sure it will happen with in a weeks time )

Never had yo use but 5 years for the price is a great deal.

Best Buy (Geek Squad) honors their warranty. I've bought this warranty for each of my kids laptops when they go into college. I have one who tends to have issues with her machines. In every case, Best Buy has honored the warranty and fixed or replaced the machine. Awesome Job Geek Squad!

Called and needed help with a connection issue. Quick and very helpful

Have'nt had problems with TV. Its only a month since i purchased it, but like the peace of mind knowing that if there's a problem i can call the Geek Squad. Bought a two year extended warranty.

Haven't needed to use geek squad at this time. Maybe in the future

I will tell you right now I always recommend a five-year warranty when you buy a TV especially if you're a type of smart buyer that doesn't constantly buy like some Enthusiast or fomo having person. I

This TV has the greatest picture and really sounds great - even when you turn the volume up high. It was very easy to mount on the wall.

Excellent service and quality of each product was well worth the cost.

Great program that truly offers peace of mind! I feel better knowing that Geek Squad has me covered for several years. Thanks Best Buy!

I hope to never need this service, but if I do, it is nice to know that I don't have to haul the TV in for service, it will be repaired in my own home!

Agents were very professional, able to assist promoltmy!

Would buy again. Treated nicely and fair replacement value.

This for us is a no brainer. If your making a big investment the piece of mind geek squad gives you is nice. I bought this exact same tv a couple of years ago with no protection true story and after a couple of months the screen broke. That tv is at the town dump. Anything can happen and no it wasn’t the kids. Life happens. Even after the year a line can come down one side then the other and your out of luck. Then you’ll be wishing you got that protection. So take my inexperience as a reviewer and just get that much needed protection. Hope I helped.

Good investment for 5 years. Didn’t spend a lot on the TV but worth it

The installers were very professional. They were on time, removed the old broken wall mounted TV and installed this beautiful LG OLED. They showed me their recommended setting. Haven’t need to change any setting though I tried, but couldn’t improve anything.