Customer Ratings & Reviews

Not sure I haven’t used it yet but it is asking for a review

I purchased Geek Squad for my replacement TV for $19.99 after the Best Buy branded full motion TV mount failed on my TV sending it crashing to the ground four feet below. They said the damaged TV returned to them was the one they had sent as a replacement. Literally, the serial numbers are printed on the boxes and in barcode form!!! If they would check the serial numbers, they could see that the tv sent to them was damaged, and it shouldn't have removed the geek squad I purchased... I gave them the broken tv and I fear that the mount will fail some day and they removed my geek squad 5 year...

Purchased this protection plan for my Sony A9G after my first one died after 5 days of owning it. We’ll see if they actually cover defects or replace it.

For repairs & replacements Can’t go wrong with Greek squad

Buying this protection was a waste. It covers nothing if sonething actually goes wrong with the tv or whatever you purchased. Might as well just buy a new one. Then, they can hardly ever fix anything in store. It always has to be sent off. Its just stupid.

Easy to purchase and showed up in my account right after the order went through. It is a bit pricey than what I wouldn’t liked for a warranty.

Geek Squad does not honor its protection plans. The TV stop working less than 1 year from the day it was delivered. I was told we had to call the manufacture. because it was derived less than a year.

It’s a protection plan that I always buy but never use, not once. most items come with a warranty.

It’s a protection plan that I always buy but never use, not once. most items come with a warranty.

A NIGHTMARE! TV was shipped to me cracked - Best buy did not have any available for shipping so I drove the cracked TV 90 min each way to replace. I get home and get a email that someone cancelled my 5 year plan and replaced it with a 2 year. I have talked to over 10 people on the phone and have have them open two separate cases (whatever that means) and NO ONE can make that 2 year plan back into the 5 year plan I purchased. So FRUSTRATING to deal with, as no one can help and you can't talk to anyone above lever 1. Buy stuff form ANYWHERE else and save your self the frustration! Also love how the phone agents hand up on you when they like.

I have had no reason to use this so I'm not sure if it's a good deal or not.

After having my Sony TV 65" for almost 3000 dollars not happy at all with the geek squad service. After seeing the TV going blackout more than 3 times already also not happy with the quality ad the TV comparing it to the OLED version which I choose cause the best buy member recommended to me this model I tried calling best buy wanting to either change my TV for the OLED model or get my money back, right after they transfer me 2 times they just told me how to reset the TV and that was it! While when they sold the TV they told me.no matter what they'd help me if I wasn't happy with my purchase!! After this I'm not buying any more protection plans from here cause it's not worth it at all! I don't recommend to get it! Next time I rather get my TV at places like ..... that offers you 90 days returns in case you don't like it without having to pay extra for a waste of money geek squad protection plan! unfortunately I checked that policy after buying this TV from Best Buy! Not buying another TV from here after that problem or any protection plan

Sales agent lied about what’s covered. Company does not stand behind the lies their associates tell. Don’t waste your money.

This is great service and great to at least have for unexpected it situations. So far I have no issues or encountered bad experience yet.

Hoping I don’t ever have to use this extended tv warranty but I feel comfortable with Best Buy. It out my mind at ease a little…

Haven’t had to use it yet but have on previous purchase.

NOt sure how the Geek Squad works. Haven't had to use yet.

Purchased with a very expensive OLED TV. Almost 1 year later the TV is having issues. There is power but the screen flashes once on boot up and immediately turns off. There is a pop coming from inside the TV when the power switches. The pop is not coming from the speakers but the power delivery module inside. Earliest appointment 11 days. 11 days is a long time to wait for just the initial visit when I paid nearly $1000 for this plan. They will still need to order parts or replace the TV as this is a hardware failure so I will probably be without a TV for over a month....

the person that delivered the TV didnot finish setup. She gave me a card and have been calling her every day. She has not returned my call.

I brought a 55’ tv on March of 2020. I add the protection plan and the tv stopped working. It took a tech person 3 weeks to come look at it and determine it could not be fixed. Finally the tech person says the tv will be replaced. 3 weeks later I’m finding out they are not going to replace the tv and I’m just out of luck. What’s the point of buying the protection plan if I can’t get my tv replaced. It’s not my fault the tv can’t be replaced.