Customer Ratings & Reviews

Agents very helpful. The appointment was scheduled when it was convenient for me. Very professional service.

I really like my TV it looks very nice it meets all my expectations it is just excellent

NA did not use Geek Squad this time around. Sorry.

Very helpful great service excellent protection plan!

Haven’t had to use it yet, but from everything they say that you get, I am very glad as a single older woman I have it.

Good option if you need to use the service to service electronics

Friendly customer service took care of my problem very quickly

The children mounted my television it’s so easy to do

Worth every penny to protect your purchase when getting a new OLED TV.

Great service helped wirh my return and loaded my tv in my car

I got it for a 5 year extended warranty, I feel more protected

Hope not to use it, but its good to know it is there.

Havent had to use it. Hopefully I never do. Its good to have some protection for mass produced chromebooks that your kid has to have for school

Essential purchase for high end electronics. A MUST buy.

very helpful overall. they knew there business and explained to me what i needed.

Purchased a new TV didn’t want the headache I recall the difficulty we had putting the other TV above the fireplace so I opted in for the geek squad protection and installation so very handy it was nice as they took the TV off the wall and put the new one up And set it up it was great well worth what I paid for it no it’s covered so on those dog toys go flying TV is covered

I loved it, it’s one of the best stores I have had smooth purchases

Love that this came with my purchase! Makes me feel secure with the product

The Geek squad was great from start to finish. Processed my warranty tv replacement and reinstalled when promised. No complaints, loved the convenience. Thank you.

I generally purchase protection plans for large ticket items and for smaller ticket items if the costs of the protection plan does not exceed 15% of the purchase price which is still a bit high. I have had to use the benefits of a protection plan before and for the most part it is worthwhile. Seems that the satisfaction level is largely based on the store's management policies and store reps. In a worst case scenario it's good insurance if you have product failure and or need support service.