Customer Ratings & Reviews

Nice people and helpful. Really helped me figure out what’s wrong with my tv

Excellent support when my pc got hacked. Checked everything, cleaned/ deleted virus etc. They didn't make me feel like an idiot. .

I like this because it covers all Where what the salesman sold me was junk I cancelled and got gunk warranty

Haven't needed to use yet and hopefully I don't but it sure is a nice piece of mind!

The employees from Geek Squad are very kind and courteous.

Still working like the day we purchased it 11/29/2018. Great TV!!

A great way to protect my television and therefore my investment.

I love that u can buy expensive things and add a 2 year warranty for guaranteed protection for while! Buying new and expensive things is hard but having a warranty eases a lot of that tension

So glad we had this offer available. Great price for 5 years.

They set up an appointment for anin home visit within the week that I called. Because of COVID Brandon from the Home Theater Department of Geek Squad (Home Theater Dept handles large TVs), took information from us over the phone to diagnose the problem prior to coming to our home. Based on our description he attempted to order the part he suspected was the problem. But the part wasn't available. So they called and told me I had a choice of an exchange for another of the same if it was available, another comparable tv costing the same as what I had paid for this one, or store credit for the total amount I paid for the original television. We chose the store credit. Within minutes I received two emails. The first was a copy of my original receipt. The second was the link for the store credit. It required my phone number and a Pin number that was on the bottom of the receipt from the first email. One click later and I had my store credit. It was really that EASY! We dealt with several people along the way. They were always pleasant and took their time to help us. By choosing the store credit, my husband and I were able to shop the current sales, decide if we wanted to downsize from 75", whether we wanted to spend less this time or maybe spend a little more. But several hours later we choose another 75" TV just not the same one. And YES we'll be purchasing the 5yr Warranty Plan again.

Amazing warranty replacement plan. However if you could speak to someone who spoke English that would be great. These people overseas kept screwing up things until I got to speak to someone state side that took care and fixed everything

I wouldn't ever want to be without the Geek Squad. They make it so easy to take care of any issues. You invest a lot of money so add a little more protection on your hard earned money.

The idea of free replacement is great for me......

Awesome protection plan, Best Buy has the greatest return and warranty system of anyone!

Feel safe and well protected having the GeekSquad Protection!

Alk good i guess. I just bought the TV and the extended warranty hoping I never use it!

Kit had everything I needed to mount my television to the wall

Best install ever! Top shelf product knowledge with excellent customer service! Highest recommendation!

It is always a gamble purchasing protection plans. However, Best Buy provides the best backing of products they sell and well worth the additional minimal investment.

Im sure how to review this. We got the 5 year protection for our tv.